Learner Support Specialist

A participant can’t find their course link. Someone needs to move to a different workshop date. Another learner has completed a course and is waiting for a certificate. As our Learner Support Specialist, you’ll help resolve these everyday questions and keep participants informed throughout their learning experience. Merriton Learning organizes instructor-led online courses in business communication, spreadsheet skills, and workplace administration. Where you’ll make a difference You’ll be the first point of contact for participants by email and phone. Most requests involve registration, session schedules, account access, attendance records, and completion certificates. You’ll maintain accurate records, coordinate schedule changes with our course administrator, and refer technical or course-content questions to the appropriate colleague. You’ll also identify recurring questions and help improve our support instructions. This is a customer support position with no cold calling, sales targets, or commission payments. The practical details Pay - $21–$25 per hour, depending on relevant experience; Hours - Monday–Friday, 9 a.m.–5:30 p.m. Eastern Time; Weekly schedule - 40 working hours; Location - Fully remote within North Carolina; Travel - None. All required onboarding and training are paid. The position includes ten days of annual paid time off and company-observed paid holidays. What we need from you You have at least one year of experience in customer service, administrative support, education support, or a similar role. You can explain instructions clearly, write professional emails, and keep track of several open requests. You should be comfortable using shared calendars, spreadsheets, and video meeting software. Experience with a help desk or learning management system is helpful, but training is available. A college degree is not required. Reliable internet access and a workspace suitable for participant calls are necessary. Let’s start with your application Apply through Indeed with your resume. You may include a short example of a time you helped someone understand a process or resolve a problem. Selected applicants will have an introductory phone conversation followed by a video interview with the support manager. Applicants must be authorized to work in the United States. Immigration sponsorship is not available. Hiring decisions are based on job-related qualifications, and reasonable accommodations are available during the application process. Pay: $21.00 - $25.00 per hour Expected hours: 40.0 per week Work Location: Remote