Legal Intake Specialist
Krasno Krasno & Onwudinjo Job Description: Intake Specialist Job Title: Intake Specialist Company: Krasno Krasno & Onwudinjo Location: Remote Reports To: Intake Manager FLSA / Type: Full-Time, Hourly, Non-Exempt Work Hours: 8:00 AM – 5:00 PM Position Overview The Intake Specialist is responsible for managing the initial contact with potential clients in both Workers’ Compensation and Social Security Disability, gathering accurate information, and creating new case files. This role ensures a professional, efficient, and client-focused first experience, which directly impacts the firm’s caseload and client satisfaction.
Responsibilities
Respond promptly to incoming calls and inquiries from prospective clients. Conduct confident, consistent intake interviews to obtain key case details. Guide prospective clients through next steps and support toward engagement when appropriate. Proactively follow up on warm and stalled leads with thoughtful persistence. Prepare concise case summaries for attorney and team review. Maintain clean, accurate records in the firm’s CRM (Litify). Skills 2+ years of experience in intake or other high-volume consultative environments. Demonstrated ability to handle intake conversations and apply consistent screening criteria. Ability to guide prospective clients through the decision process and effectively toward engagement. Advanced nurturing skills; strong ownership of the intake process, not just intake volume. Confident communicator with strong written and verbal skills and high attention to detail. Highly organized with accurate detail entry in CRM systems. Ability to work independently while collaborating effectively across teams. Prior personal injury intake experience. Bilingual in Spanish preferred. Experience with CRM/case management platforms. Key Performance Indicators (KPIs) Average speed to answer/respond to a new inquiry (target: within 5 minutes). Call/lead abandonment rate (under 8%). Conversion rate (90%). Adherence to screening criteria/checklist (audit-based). Compensation:
Compensation
Range $24.00 – $28.50 per hour Bonus $250 per month if department goal is met Introductory Period" The first ninety (90) days of employment with the Firm constitute an introductory period. All new and rehired employees work on an introductory basis for the first ninety (90) calendar days. Any approved, significant absence will automatically extend an introductory period the length of the absence. If the Firm determines that the designated introductory period does not allow sufficient time to thoroughly evaluate an employee’s performance, the Firm may extend the introductory period for a reasonable and specified time. The introductory period ends with a 90-day Performance Review delivered by your manager. During the initial introductory period, new employees are eligible for those benefits that are required by law, for example, Workers’ Compensation Insurance and Social Security. The first of the month following the first sixty (60) days of employment, regular full-time employees become eligible for Firm benefits, subject to the terms and conditions of each benefit program. A member of our management team or Manager will discuss these opportunities during the orientation process.
Benefits
As a full-time employee, you are eligible to participate in our benefits program, which includes: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Work from home Conditions of Employment: Employment Status: Hourly, non-exempt. Work Location: Remote