Legal Relationship Manager

The Opportunity - As a Legal Relationship Manager, you’ll help law-firm clients and our Virtual Legal Professionals (VLPs) stay aligned, supported, and successful throughout their engagements. - This role exists to strengthen communication, solve issues early, and keep partnerships running smoothly—while spotting sensible growth opportunities. Key responsibilities include: - Act as the main point of contact for assigned clients and VLPs - Run onboarding/kickoff calls and ongoing check-ins - Facilitate candid conversations and resolve conflicts with sound judgment - Track engagement health, changes, and next steps in HubSpot - Coordinate adjustments (hours, placements, transitions) and related updates - Identify expansion, additional services, and referral opportunities when appropriate Required qualifications/skills: - Background in legal services/law firm operations, legal staffing, or client relationship management - Strong written/verbal communication, EQ, organization, and independent time management - CRM proficiency (HubSpot preferred); comfort with tools like Clio, MyCase, or Smokeball; solid remote tech skills If you’re ready to bring steady, people-first support to a fully remote team, apply today. Your Rhythm - You’ll work fully remote within Eastern Time, carving out roughly 10 hours across the week. - A typical day might start by reviewing notes from recent conversations, then hopping into a Zoom check-in to confirm what’s going well and what needs attention. - Between calls, you’ll tidy up timelines and contact records, send clear follow-ups, and coordinate next touchpoints. - You’ll also make time to look for patterns—where communication could be smoother, where expectations need resetting, and where a client might be ready for a thoughtful expansion conversation. - The day ends with a quick scan of open threads so nothing slips through the cracks.