Liability Claims Manager

Job Description

Liability Claims Manager About the Opportunity A growing organization within the insurance and claims industry is seeking an experienced Liability Claims Manager to lead the operations, performance, and strategic direction of a designated claims unit. This leadership role is responsible for driving operational excellence, developing high-performing teams, ensuring regulatory compliance, and overseeing complex liability claim operations. The ideal candidate will bring a strong background in liability claims administration, proven leadership experience, and the ability to balance client service, operational efficiency, and employee development.

Key Responsibilities

Lead and manage the day-to-day operations of a liability claims team. Provide leadership, coaching, mentoring, and performance management for claims professionals. Ensure adherence to established claims handling best practices, regulatory requirements, and operational standards. Develop and implement workflows, procedures, and process improvements that enhance quality, consistency, and efficiency. Monitor staffing needs, workforce planning, retention efforts, and team productivity metrics. Review and provide guidance on complex, high-exposure, and authority-level claims. Partner with senior leadership to support departmental goals, strategic initiatives, and business objectives. Drive continuous improvement initiatives focused on operational excellence and customer satisfaction. Foster a collaborative, professional, and service-oriented culture. Travel occasionally for meetings, training, and business-related events.

Qualifications

Extensive knowledge of liability claims administration, investigation, evaluation, negotiation, and resolution. Strong understanding of jurisdictional regulations, statutes, and claims compliance requirements. Demonstrated ability to lead teams, develop talent, and achieve operational results. Excellent communication, presentation, and stakeholder management skills. Strong analytical, organizational, and problem-solving abilities. Ability to manage competing priorities in a fast-paced environment. Proficiency with claims management systems and standard business software applications. Preferred Experience Bachelor's degree or equivalent combination of education and industry experience. Minimum of 6 years of liability claims experience, including complex claim oversight. Minimum of 2-4 years of supervisory or management experience leading claims teams. Proven track record of advancement and success within liability claims operations.