Remote Position
Licensed Customer Service Representative (2-20, 20-44)
🌍 Remote · United States
💼 Full-time
Summary: Are you a Florida insurance professional who excels in a virtual environment? We are looking for a high-performing, 100% remote Customer Service Representative who doesn't need a physical office to deliver five-star service.
If you have the technical expertise to navigate the Florida market and self-discipline to thrive independently while staying connected to a team, this is the role for you.
What You’ll Do: This position is fully remote, offering you the flexibility to work from your home office while supporting our Florida-based clientele. You will be the primary point of contact for inbound and outbound calls, serving as a trusted advisor for our policyholders.
Key Areas of Responsibility:
- Virtual Client Support: Manage a high volume of calls and emails regarding Homeowners, Flood, and Auto policies with professional clarity.
- Quality Standards: Consistently delivers thorough, accurate, and error-free work, ensuring every client interaction and policy update meets our agency’s rigorous standards.
- Policy Education: Conduct thorough, accurate conversations to help clients understand their coverage limits and the nuances of the Florida insurance landscape.
- Accountability: Maintain high productivity and responsiveness in a remote setting, ensuring all client files and agency management systems are updated in real-time.
- Team Collaboration: Stay engaged with the agency through digital communication tools, contributing to a culture of reliability and mutual support.
- Licensing: Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
- Experience: Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
- Remote Readiness: You must have a dedicated, quiet home office space with high-speed internet. You are tech-savvy and comfortable using VOIP phone systems and cloud-based agency management softwar
Active Florida 20-44 or 2-20 insurance license; 2+ years in multi-carrier independent agency; dedicated home office with high-speed internet; proficiency with VOIP and cloud-based agency management software.
Key Responsibilities
- managing client calls
- educating policyholders
- updating agency systems
Skills & Tools
VOIP, cloud-based agency management software
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Florida, United States
- Languages: English
About Topline Insurance
An insurance agency providing virtual client support for Florida policyholders. — Industry: Finance