Licensed Insurance Customer Service Representative – Remote Inbound/Outbound Support, Policy & Claims Expertise, Retention & Upsell – Grow Your Career with brighthush

About brighthush – Pioneering Digital Business Services

brighthush is a global leader in digital business services, partnering with some of the world’s most recognizable brands to deliver technology‑driven solutions that streamline operations, elevate customer experiences, and promote sustainable business practices. With a workforce of over 500,000 professionals who collectively speak more than 300 languages, brighthush helps clients thrive in a fast‑changing world while creating meaningful impact in the communities it serves. Our mission is simple yet ambitious: empower our partners to succeed, innovate, and grow—every day, everywhere.

Why This Role Matters at brighthush

As a Licensed Insurance Customer Service Representative you become the trusted voice that guides customers through complex insurance landscapes. In a high‑velocity, fully remote environment, you will turn questions into confidence, concerns into solutions, and routine interactions into memorable experiences. Your work directly influences customer satisfaction, retention, and the overall reputation of brighthush as a premier service provider.

Key Responsibilities

• Inbound & Outbound Communication: Answer and initiate calls, emails, and chat sessions with professionalism, ensuring each interaction reflects brighthush’s commitment to excellence.
• First‑Call Resolution: Diagnose issues, provide accurate information, and resolve concerns on the first contact whenever possible, reducing repeat calls and enhancing satisfaction.
• Policy & Claims Guidance: Explain insurance policies, coverage options, and claims processes in clear, jargon‑free language, helping customers understand their rights and responsibilities.
• Retention & Upsell Support: Identify customers who are comparison‑shopping, present appropriate plan options, and execute retention strategies that align with individual needs.
• Confidential Data Handling: Safeguard personal and health‑related information in compliance with HIPAA and other privacy regulations.
• Empathetic Problem Solving: Approach sensitive situations—such as health emergencies or education‑related queries—with compassion, patience, and a solution‑focused mindset.
• Collaboration with Internal Teams: Work closely with supervisors, quality assurance, and specialist departments to elevate complex cases and share best practices.
• Continuous Improvement: Provide feedback on process gaps, suggest enhancements to scripts or tools, and participate in ongoing training initiatives.
• Documentation & Reporting: Accurately log interactions, update CRM records, and generate reports that help drive operational insights.

Essential Qualifications

• High School Diploma or equivalent (GED) required.
• Minimum of 6 months of customer service experience, preferably in an insurance or financial services environment.
• Legal eligibility to work in the United States and residency in one of the approved states (AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY).
• Age 18 + and ability to type at least 25 words per minute.
• Comfortable navigating Windows‑based desktop systems and web‑based CRM platforms.
• Strong written and verbal communication skills with a focus on active listening.
• Demonstrated emotional intelligence and the ability to stay calm under pressure.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Previous experience in insurance sales, claims processing, or policy administration.
• Familiarity with industry‑specific terminology (e.g., deductibles, co‑pays, network providers).
• Experience working remotely in a fast‑paced call‑center environment.
• Multilingual abilities—especially in Spanish, French, or other widely spoken languages.

Core Competencies & Skills

• Process Excellence: Strict adherence to documented procedures while actively seeking efficiency gains.
• Collaboration: Proven ability to partner with teammates, supervisors, and cross‑functional support groups to resolve issues.
• Communication: Clear, concise, and persuasive articulation of complex insurance concepts.
• Organizational Agility: Ability to juggle multiple tasks, prioritize effectively, and maintain accurate records.
• Critical Thinking: Rapid analysis of customer problems and formulation of logical, compliant solutions.
• Solution‑Oriented Mindset: Proactive approach to turning challenges into opportunities for delight.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a member of our insurance support team, you will have access to:

• Structured onboarding that includes product deep‑dives, compliance training, and soft‑skill workshops.
• Ongoing certification programs (e.g., Certified Insurance Service Professional, HIPAA Compliance).
• Mentorship from senior insurance specialists and leadership coaches.
• Clear career pathways toward senior support roles, team lead positions, quality assurance, or even transition into underwriting, claims adjudication, or sales management.
• Quarterly “Learning Days” where you can explore emerging technologies such as AI‑driven chatbots, data analytics, and digital workflow automation.

Compensation, Perks & Benefits

While exact figures vary by location and experience, brighthush offers a competitive salary package that includes:

• Base pay aligned with industry standards for remote insurance support roles.
• Performance‑based bonuses tied to customer satisfaction scores, first‑call resolution rates, and retention metrics.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• 401(k) plan with company match.
• Generous paid time off, including holidays, sick leave, and personal days.
• Remote‑work stipend covering home office equipment, high‑speed internet, and ergonomic accessories.
• Employee Assistance Program (EAP) for mental health, financial counseling, and legal support.
• Access to an employee discount marketplace and wellness initiatives (virtual fitness classes, mindfulness sessions, etc.).

Work Environment & Culture at brighthush

brighthush believes that a thriving workforce is the engine of innovation. Our remote culture is built on three pillars:

• Inclusivity: A diverse, global community where every voice is heard and respected.
• Collaboration: Regular virtual huddles, cross‑team projects, and digital “watercooler” spaces that foster connection.
• Empowerment: Autonomy to manage your schedule, choose tools that work best for you, and take ownership of your professional growth.

Our leadership team is transparent, data‑driven, and committed to creating an environment where you can bring your whole self to work. Whether you’re a recent graduate or a seasoned professional, you’ll find a supportive network that celebrates achievements and encourages continuous learning.

How to Apply

If you are ready to become the trusted insurance advocate for brighthush’s clients and to grow your career in a dynamic, technology‑forward organization, we want to hear from you. Click the button below to submit your resume, cover letter, and any relevant certifications.

Apply Now – Join brighthush Today

Conclusion – Your Next Chapter Starts Here

At brighthush, every interaction matters. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in shaping the experiences of millions of customers, while enjoying a flexible remote work lifestyle, robust development resources, and a compensation package that rewards excellence. Take the next step in your professional journey—apply today and become part of a global team that is redefining digital business services.