Licensed Insurance Customer Service Representative – Remote Inbound/Outbound Support, Policy & Claims Expertise, Retention & Upsell Specialist – Accelerate Your Career with brighthush
About brighthush – Pioneering Digital Business Services
brighthush is a global leader in digital business services, partnering with some of the world’s most recognizable brands to deliver technology‑driven solutions that streamline operations, elevate customer experiences, and promote sustainable business practices. With a workforce of over 500,000 professionals who collectively speak more than 300 languages, brighthush combines scale, expertise, and cultural insight to help clients thrive in a fast‑changing world. Our mission is simple yet ambitious: empower our clients to succeed while creating meaningful impact in the communities we serve.
Why This Role Matters at brighthush
As a Licensed Insurance Customer Service Representative, you become the trusted voice for our clients’ insurance needs. Every call, chat, or email you handle is an opportunity to turn a question into confidence, a concern into a solution, and a routine interaction into a memorable experience. Working remotely in a high‑velocity environment, you will leverage cutting‑edge web tools, protect sensitive information, and uphold the high standards of service that define brighthush.
Key Responsibilities
- Inbound & Outbound Communication: Answer and initiate calls, emails, and chat sessions with professionalism, ensuring each interaction reflects brighthush’s commitment to excellence.
- First‑Call Resolution: Diagnose issues, provide accurate information, and resolve concerns on the first contact whenever possible, reducing repeat calls and enhancing satisfaction.
- Policy & Claims Guidance: Explain insurance policies, coverage options, and claims processes in clear, jargon‑free language, helping customers understand their benefits.
- Retention & Upsell Support: Identify customers who are comparison‑shopping, present appropriate plan options, and execute retention strategies that align with customer needs.
- Confidential Data Handling: Safeguard personal and health‑related information in compliance with HIPAA and other privacy regulations.
- Empathetic Problem Solving: Approach sensitive situations—such as health emergencies or education‑related queries—with compassion, patience, and a solution‑focused mindset.
- Collaboration with Internal Teams: Work closely with supervisors, quality assurance, and specialist departments to elevate complex cases and share best practices.
- Continuous Improvement: Provide feedback on process gaps, suggest enhancements to scripts or tools, and participate in ongoing training initiatives.
Essential Qualifications
- High School Diploma or equivalent (GED).
- Minimum of 6 months of customer service experience, preferably in an insurance or financial services environment.
- Legal eligibility to work in the United States and residency in one of the approved states (AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY).
- Age 18 + and ability to type at least 25 words per minute.
- Comfortable navigating Windows‑based desktop systems and web‑based CRM platforms.
- Strong written and verbal communication skills, with a focus on active listening.
- Demonstrated emotional intelligence and the ability to stay calm under pressure.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, or a related field.
- Previous experience in insurance sales, claims processing, or policy administration.
- Familiarity with industry‑specific terminology (e.g., deductibles, co‑pays, network providers).
- Experience working remotely in a fast‑paced call‑center environment.
- Multilingual abilities—especially in Spanish, French, or other widely spoken languages.
Core Competencies & Skills
- Process Excellence: Strict adherence to documented procedures while seeking opportunities for efficiency gains.
- Collaboration: Proven ability to partner with teammates, supervisors, and cross‑functional support groups to resolve issues.
- Communication: Clear, concise, and persuasive articulation of complex insurance concepts.
- Organizational Agility: Ability to juggle multiple tasks, prioritize effectively, and maintain accurate records.
- Critical Thinking: Rapid analysis of customer problems and formulation of logical, compliant solutions.
- Solution‑Oriented Mindset: Proactive approach to turning challenges into opportunities for delighting customers.
What You’ll Gain – Career Growth & Learning Opportunities
brighthush invests heavily in the professional development of its people. As a member of our insurance support team, you will have access to:
- Comprehensive onboarding that covers insurance fundamentals, compliance, and brighthush’s proprietary tools.
- Ongoing certification programs (e.g., Certified Insurance Service Professional) funded by the company.
- Mentorship from senior insurance specialists and leadership coaches.
- Clear career pathways toward senior support roles, team lead positions, quality assurance, or specialized claims adjudication.
- Opportunities to cross‑train in related verticals such as health benefits, employee assistance programs, and digital claims automation.
Work Environment & Culture at brighthush
Our remote workforce is built on trust, flexibility, and a shared commitment to excellence. At brighthush you will experience:
- Flexibility: Choose a schedule that aligns with your lifestyle while meeting core business hours.
- Technology‑First: State‑of‑the‑art communication platforms, AI‑assisted knowledge bases, and secure VPN access.
- Inclusive Community: Employee resource groups, virtual coffee chats, and regular town‑hall meetings that celebrate diversity and foster belonging.
- Recognition Programs: Quarterly awards, peer‑to‑peer shout‑outs, and performance‑based bonuses that celebrate outstanding service.
- Well‑Being Initiatives: Access to mental‑health resources, virtual fitness classes, and a stipend for home‑office ergonomics.
Compensation, Perks & Benefits (General Overview)
While exact figures vary by location and experience, brighthush offers a competitive compensation package that includes:
- Base salary aligned with industry standards for licensed insurance support roles.
- Performance‑based incentives tied to first‑call resolution, customer satisfaction, and retention metrics.
- Comprehensive health, dental, and vision coverage for you and eligible dependents.
- 401(k) plan with company match to help you build long‑term financial security.
- Paid time off, holidays, and sick leave to support work‑life balance.
- Professional development budget for courses, certifications, and conferences.
- Employee assistance program (EAP) offering confidential counseling and legal resources.
How to Apply
If you are ready to become the trusted voice that guides customers through insurance policies, claims, and retention strategies, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.
Apply Now – Licensed Insurance Customer Service Representative
Join brighthush – Make an Impact Every Day
At brighthush, every interaction matters. By joining our remote insurance support team, you will help millions of customers navigate complex insurance landscapes, protect their health and financial well‑being, and experience the confidence that comes from exceptional service. Bring your empathy, communication skills, and passion for problem‑solving—let’s shape the future of digital insurance together.