Licensed Property and Casualty (P&C) Agents

Company Description

Everise is a global customer experience firm that delivers happiness to millions of customers on behalf of some of the world’s biggest brands. The company specializes in healthcare, travel, technology, and financial services, providing exceptional support in 32 languages across the globe. Everise focuses on transforming customer care into extraordinary, consistent, and positive interactions that drive business growth for its clients. The organization is built on a diverse, inclusive culture that values different backgrounds, experiences, abilities, and perspectives, and is committed to being an equal opportunity employer. Team members join a pleasant, supportive environment where they can learn, grow, and become champions of customer happiness. Role Description This full-time remote role is for Licensed Property and Casualty (P&C) Agents who provide exceptional customer service and insurance support. Day-to-day responsibilities include handling inbound and outbound customer calls, explaining P&C coverage options, and assisting customers in selecting appropriate policies based on their needs. Agents will process policy changes, endorsements, renewals, and cancellations, ensuring accuracy and compliance with regulatory and company standards. The role involves guiding customers through claims-related inquiries, resolving issues, and escalating complex matters when necessary. Licensed P&C Agents are expected to meet performance and quality metrics, maintain up-to-date knowledge of insurance products and guidelines, and collaborate with team members and supervisors to improve processes and customer satisfaction.

Qualifications

• Strong Communication skills, including clear verbal and written interaction with customers and colleagues.
• Customer Service skills focused on empathy, problem-solving, and delivering positive, professional experiences.
• Sales skills with the ability to identify customer needs, present suitable P&C products, and close policy sales ethically.
• Knowledge of Commercial Real Estate and Residential Real Estate concepts as they relate to property and casualty coverage.
• Active Property and Casualty insurance license in the relevant state(s).
• Experience working in a contact center, insurance agency, or similar customer-facing environment.
• Comfort with remote work, including proficiency with digital tools, CRM systems, and call center platforms.
• Ability to follow regulatory requirements, company policies, and documentation standards with strong attention to detail.
• High school diploma or equivalent required; additional education or insurance certifications are a plus.
• Willingness to work flexible schedules as needed to support customer demand.