Loan Officer Assistant - Remote - (EST or CST preferred time zones)
DescriptionPosition Overview :Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers.The Loan Officer Assistant / Coordinator is an integral part of this process and is responsible for supporting one or more Loan Originators or Production Partners through sales assistance, loan coordination, document collection, and customer service.Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills and are based out of EST or CST time zones.Essential Functions of the Role :Provide administrative and sales support to loan originators and production partners.Collect and distribute documents and information pertinent to the processing and underwriting of the loan.Assist loan originators and production partners in managing the pipeline of loan applications.Communicate with applicants on behalf of the loan originator / production partner regarding expectations and loan status.Other duties as assigned.Classification :Non-ExemptEssential Knowledge / Skills / Abilities :Proven organization skillsCustomer service orientedAbility to manage multiple deadlinesStrong communication skillsProven ability to prioritize and multi-taskExcellent time management skillsAbility to work across organizational boundariesStrong problem solving capabilitiesExperience with MS Office SuiteKnowledge of the mortgage loan processExperience Requirements :One to two years of residential mortgage experience preferred.One to two years of experience with construction loans and / or renovation loan products.Candidates based out of EST or CST time zones preferred.Education / Licensing Requirements :High school diploma or equivalent required.Working Conditions :Fast-paced environment.Requires normal vision (corrected) both close and distant.Requires normal hearing levels (corrected).Requires working at a desk to use a phone and computer for extended periods of time.Requires sitting, bending.Works effectively with frequent interruptions.Lifting requirements of 10 lbs.occasionally.Minimal travel.