Loss Prevention & Customer Service Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush, we are committed to creating a vibrant, inclusive, and growth‑oriented environment for our employees. Our mission is simple: to provide exceptional value to our customers while fostering a culture of innovation, integrity, and continuous learning.

Why Join brighthush?

At brighthush, every day is an opportunity to make a tangible impact. Whether you’re stationed in one of our bustling distribution centers, a flagship retail store, or a regional headquarters, you’ll find a workplace that values diversity, encourages collaboration, and prioritizes your professional development. We offer:

• Competitive hourly wages that reflect your experience and skill set.
• A comprehensive benefits package, including health, dental, vision, and life insurance.
• Retirement savings plans with company matching.
• Paid time off, parental leave, and holiday pay.
• Employee discounts on merchandise, childcare, and cell phone plans.
• Ongoing training programs that help you advance into leadership roles.
• A supportive, open‑door culture where your voice is heard.

Key Responsibilities

As a Loss Prevention & Customer Service Associate, you will be the frontline guardian of our store’s safety and the first point of contact for our guests. Your role blends proactive security measures with exceptional customer service to create a seamless shopping experience.

• Visual Deterrence: Maintain a visible presence at the front of the store or within key departments to deter potential theft or misconduct.
• Body‑Worn Camera Operations: Operate and maintain the company‑approved body‑worn camera system, ensuring footage is captured, stored, and reviewed in accordance with policy.
• Customer Engagement: Greet customers with courtesy and respect, offering assistance or directing them to the appropriate store team member.
• Incident Observation & Reporting: Identify suspicious behavior or critical incidents, document them accurately in the AIIM Case Management system, and notify loss prevention or store management immediately.
• Emergency Response: Review and understand the Store Emergency Response Guide, and act swiftly during emergencies to safeguard customers, staff, and assets.
• Safety Sweep: Conduct a thorough closing safety sweep with store management to ensure all security protocols are met.
• Uniform & Equipment Compliance: Wear the full company‑approved uniform, including the body‑worn camera, and maintain a professional appearance at all times.
• Collaboration: Work closely with loss prevention teams, store management, and customer service to uphold the brighthush brand and culture.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to the evolution of loss prevention strategies.

Essential Qualifications

• High school diploma or equivalent; additional coursework in criminal justice, retail management, or related fields is a plus.
• 0–2 years of retail or security experience; a background in loss prevention or customer service is highly desirable.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound judgment and decision‑making abilities, especially in high‑pressure or ambiguous situations.
• Self‑motivation and the capacity to work independently while maintaining a strong team orientation.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store inspections.
• Proficiency with radio communication equipment and basic computer literacy.

Preferred Qualifications

• Prior experience operating body‑worn cameras or similar surveillance technology.
• Knowledge of loss prevention best practices and retail security protocols.
• Experience in a fast‑paced retail environment with a high volume of customer traffic.
• Demonstrated ability to handle confidential information with discretion.
• Leadership potential and a track record of mentoring or coaching peers.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for delivering outstanding service and ensuring a positive shopping experience.
• Situational Awareness: Keen observation skills to detect irregularities and respond appropriately.
• Problem‑Solving: Ability to analyze situations quickly and implement effective solutions.
• Adaptability: Comfortable adjusting to changing priorities, schedules, and store dynamics.
• Team Collaboration: Strong interpersonal skills that foster trust and cooperation across departments.
• Integrity & Ethics: Commitment to upholding brighthush’s values and maintaining the highest standards of conduct.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Loss Prevention & Customer Service Associate, you’ll have the chance to:

• Advance to senior loss prevention roles, such as Loss Prevention Supervisor or Manager.
• Transition into store management positions, leveraging your frontline experience.
• Participate in leadership development programs that cover strategic planning, people management, and operational excellence.
• Attend specialized training workshops on emerging security technologies, customer engagement strategies, and compliance regulations.
• Earn certifications in retail security, conflict resolution, or customer service excellence.

Work Environment & Culture

brighthush’s culture is built on respect, collaboration, and a shared commitment to excellence. You’ll find:

• A diverse workforce that celebrates different perspectives and backgrounds.
• Open communication channels that encourage feedback and continuous improvement.
• A supportive leadership team that values employee well‑being and professional growth.
• Regular team‑building events, community service initiatives, and recognition programs.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.00 to $18.60, your actual pay will be determined by your experience, skills, and performance. In addition to competitive wages, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment benefits.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) for health and dependent care.
• Paid parental leave, holidays, and vacation time.
• Employee discounts on merchandise, childcare, and cell phone services.
• Access to a company credit union and financial wellness resources.
• Scholarship and adoption assistance programs.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to deliver exceptional value to our customers.

Apply to This Job

Closing Statement

At brighthush, we believe that every team member plays a vital role in shaping our brand’s reputation and ensuring a safe, welcoming environment for our guests. If you are a proactive, customer‑focused individual with a passion for security and a desire to grow within a dynamic retail organization, we encourage you to apply today. Together, we can create a shopping experience that is both enjoyable and secure for everyone.