Loss Prevention & Customer Service Associate – Retail Security & Guest Experience Specialist at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, delivering premium merchandise at prices that delight shoppers worldwide. Our stores are more than just retail spaces; they are vibrant communities where diversity, innovation, and teamwork converge to create unforgettable shopping experiences. Whether you’re stepping into one of our flagship locations, coordinating logistics in a distribution center, or shaping strategy in a corporate hub, you’ll find a culture that values your ideas, accelerates your career, and rewards your dedication.

Why This Role Matters

In the dynamic world of retail, safety and service go hand in hand. As a Loss Prevention & Customer Service Associate, you become the guardian of both our merchandise and our guests’ peace of mind. Your presence deters theft, your vigilance protects inventory, and your friendly interactions build trust. If you thrive in fast‑paced environments, love proactive problem‑solving, and are passionate about creating a secure, welcoming atmosphere, this role is your next big opportunity.

Key Responsibilities

• Customer Engagement & Service Excellence – Provide timely, courteous, and knowledgeable assistance to every guest, ensuring a seamless journey from entry to checkout.
• Deterrence & Observation – Maintain a calm, professional presence that discourages theft and misconduct, using subtle observation techniques and proactive customer interaction.
• Checkout Oversight – Monitor POS operations, verify transaction integrity, and address discrepancies immediately to safeguard revenue.
• Collaboration with Store Leadership & Loss Prevention Team – Communicate shrinkage concerns, coordinate shrink‑reduction initiatives, and support store goals through joint efforts.
• Safety & Compliance Champion – Promote a culture of safety, enforce store policies, and ensure adherence to labor laws, company policies, and security protocols.
• Continuous Improvement Advocate – Participate in training, share best practices, and contribute to the development of innovative loss‑prevention strategies.
• Flexibility & Reliability – Work a flexible schedule that aligns with business needs, demonstrating reliability and a strong work ethic.

Essential Qualifications

• High school diploma or equivalent; additional coursework in retail management or security is a plus.
• 0–2 years of retail or security experience, with a proven track record of customer service excellence.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound judgment and decision‑making ability in fast‑moving, sometimes unpredictable environments.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Adaptability to changing priorities and the capacity to respond swiftly to new directions.
• Physical stamina to stand, walk, and perform routine tasks for extended periods.

Preferred Qualifications

• Experience in loss prevention, security, or a related field.
• Knowledge of retail shrinkage metrics and loss‑prevention technologies.
• Prior exposure to a large retail chain or a fast‑paced, high‑volume environment.
• Demonstrated commitment to fostering an inclusive, respectful workplace culture.

Skills & Competencies

• Customer‑Centric Mindset – Anticipate guest needs and provide proactive solutions.
• Observational Acumen – Detect subtle cues that may indicate potential theft or policy violations.
• Conflict Resolution – De‑escalate tense situations calmly and professionally.
• Analytical Thinking – Interpret data related to shrinkage and recommend actionable improvements.
• Technology Proficiency – Comfortable using point‑of‑sale systems, security software, and basic office applications.
• Leadership Potential – Ability to mentor newer associates and lead by example.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Loss Prevention & Customer Service Associate, you’ll have access to:

• Structured onboarding and ongoing training programs covering retail operations, security protocols, and customer service best practices.
• Mentorship from seasoned loss‑prevention professionals and store leaders.
• Clear career pathways, including opportunities to advance into supervisory roles, store management, or specialized security positions.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s strategic objectives.

Work Environment & Company Culture

brighthush prides itself on a culture of respect, collaboration, and continuous improvement. You’ll experience:

• A supportive team that values open communication and constructive feedback.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Employee recognition programs that celebrate achievements and milestones.
• Opportunities to contribute ideas that shape store operations and customer experiences.
• A commitment to work‑life balance, with flexible scheduling options and a focus on employee well‑being.

Compensation & Benefits

While the starting hourly rate for this position ranges from $12.75 to $17.10, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise.
• Health, dental, and vision insurance (subject to eligibility).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Life and disability insurance options.
• Employee assistance programs, including counseling and financial planning.
• Professional development resources and tuition reimbursement for relevant courses.
• Additional perks such as auto and home insurance discounts, pet insurance, and a scholarship program.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to provide exceptional service and a secure shopping environment for all our guests.

Apply to This Job

Join brighthush Today

At brighthush, we believe that every associate has the potential to shape the future of retail. If you’re driven, customer‑focused, and eager to protect both people and products, we invite you to apply for the Loss Prevention & Customer Service Associate role. Together, we’ll create a safer, more welcoming shopping experience for everyone.