MA Kundenbetreuung (w/m/d)
MA Kundenbetreuung (w/m/d)
Annual gross salary range: Min. 19,712€ - Max. 21,084€ (depending on experience)
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities.
What skills are we looking for?
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
About the job
Job ID: 31901 Unternehmen: Volkswagen Group Services, Portugal Standort:PT
Tätigkeitsfeld: Kundenservice Karrierelevel: Berufserfahrene Arbeitsmodell: Vollzeit Vertragsart: Sonstige Mobiles Arbeiten: Bis zu 100% Veröffentlichungsdatum: 23.10.2026MA Kundenbetreuung (w/m/d)
Annual gross salary range: Min. 19,712€ - Max. 21,084€ (depending on experience)
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.
What will your responsibilities be?
- Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
- Acknowledging and resolving customer complaints
- Processing inquiries received via multichannel
- Identifying customer needs and helping customers using specific features
- Analyzing and reporting product malfunctions
- Assisting in training new employees when requested by management
- Updating our internal databases with information about technical issues and useful discussions with customers
- Informing customers about new features and functionalities.
What skills are we looking for?
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support too
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
What we can offer
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
Ref. Level: B
Volkswagen Group Services GmbH
Der Name ist unsere Bestimmung: Unser Know-how sichert den Erfolg im Volkswagen Konzern. Mit Erfahrung und Kundenorientierung schaffen wir effektive Lösungen und gehen innovative Wege.
Unser Prinzip ist: Wir wollen das Beste für den gemeinsamen Erfolg.
Das gilt auch für unsere Mitarbeitenden: Wir bieten attraktive Qualifizierungen, zahlreiche Benefits und betriebliche Gesundheitsmaßnahmen.
Machen Sie mit uns Ihren nächsten beruflichen Schritt in den Volkswagen Konzern: Jetzt bewerben!
Mehr erfahren Sie auf unseren Karriereseiten.
Rechtliches
Impressum | Volkswagen Group Services GmbH
Datenschutzerklärung | Volkswagen Group Services GmbH
Job Details
Job ID: 31901 Job ID: 31901 Unternehmen: Volkswagen Group Services, Portugal Unternehmen: Volkswagen Group Services, Portugal Standort:PT
Standort:PT
Tätigkeitsfeld: Kundenservice Tätigkeitsfeld: Kundenservice Karrierelevel: Berufserfahrene Karrierelevel: Berufserfahrene Arbeitsmodell: Vollzeit Arbeitsmodell: Vollzeit Vertragsart: Sonstige Mobiles Arbeiten: Bis zu 100% Vertragsart: Sonstige Mobiles Arbeiten: Bis zu 100% Veröffentlichungsdatum: 23.10.2026 Veröffentlichungsdatum: 23.10.2026Volkswagen Group Services GmbH
Der Name ist unsere Bestimmung: Unser Know-how sichert den Erfolg im Volkswagen Konzern. Mit Erfahrung und Kundenorientierung schaffen wir effektive Lösungen und gehen innovative Wege.
Unser Prinzip ist: Wir wollen das Beste für den gemeinsamen Erfolg.
Das gilt auch für unsere Mitarbeitenden: Wir bieten attraktive Qualifizierungen, zahlreiche Benefits und betriebliche Gesundheitsmaßnahmen.
Machen Sie mit uns Ihren nächsten beruflichen Schritt in den Volkswagen Konzern: Jetzt bewerben!
Mehr erfahren Sie auf unseren Karriereseiten.
Rechtliches
Impressum | Volkswagen Group Services GmbH
Datenschutzerklärung | Volkswagen Group Services GmbH
High school diploma preferred; 4+ years customer care experience preferred; native or C1 German mandatory; English a plus; familiarity with automotive industry; help desk software and CRM experience.
Key Responsibilities
- answering customer inquiries
- resolving complaints
- processing multichannel inquiries
Skills & Tools
help desk software, CRM
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Portugal
- Salary: EUR 19,712 – 21,084 / year
- Languages: German, English
About Volkswagen Group Services
A Volkswagen Group company providing services in production, logistics, data engineering, and other business areas. — Industry: Information Technology