Maintenance Operations Coordinator

Role Information:

Title: Maintenance Operations CoordinatorLocation: RemoteDepartment: OperationsTimezone: 9am-5pm ESTCompany: Home Team Luxury RentalsSupporting Links:

• https://hometeamluxuryrentals.com/

Mission:

Support our maintenance team, vendors, and 3rd party contractors with clear and fast communication. Coordinating our vendors and maintenance tasks to make each request is attended to in a timely and accurate manner

Company Overview:

Home Team Vacation Rentals is a full-service short-term rental management service with a mission to unify the finest vacation rentals across the United States: homes that deliver on quality, design, first-class amenities, and comfort. Our guests can expect the ultimate in-house guest experience for every stay. We don’t do average!

Role Overview:

Home Team is looking for an Operations Coordinator to oversee the daily operations of part of Home Team’s portfolio. This individual will coordinate vendors and maintenance tasks/requests across our short-term rental portfolio. This role is focused exclusively on supporting vendors as they carry out their tasks & work orders across our property portfolio, ensuring timely responses, clear information, and a positive experience. The Communications Agent will handle multiple vendor conversations throughout the day and collaborate with internal teams as needed to resolve vendor issues. Compensation:

• Base Salary
  • $5-$6/hr, tracked on hours, scheduled for 40hrs/week
• Timezone/Working Hrs:
  • Timezone: EST
  • This is a full time, 8 hours / day position with breaks.
• Contract Structure
  • 1099 contractor

Key Responsibilities:

• Respond to vendor messages and requests before, during, and after the process of completing work orders and maintenance requests
• Provide clear updates, information requests, and questions to vendors, and internal operations team through Breezeway task management and slack channels
• Address vendor questions and concerns promptly and professionally.
• Assist with documentation process and information requests for maintenance work orders.
• Monitor and respond to time-sensitive vendor issues, escalating when appropriate.
• Coordinate internally via Slack to support vendor/work order issue resolution.
• Log vendor communications, issues, and outcomes in Guesty, Breezeway and Notion.
• Assist with reviewing vendor feedback and basic complaint resolution.
• Other duties as assigned.

Desired Experience & Competencies:

• Worked with AirBNB/VRBO or another property management company in the past
• Worked with Vacation Rentals in the past
• Strong experience coordinating with vendors in relation to property management
• Great quality communicator (English)
• Confident
• Ability to manage a lot of different moving pieces
• Ability to stay calm when a lot is going on

Growth Opportunity:

🚀Role Growth - Fast growing company - good opportunity for growth to Team Lead roles. We almost exclusively hire from within when looking for Team Lead. 🏦Compensation Growth - We bill $7-8/hr on average for our Team Lead roles as you progress within the company

Experience with Airbnb/VRBO or property management, strong vendor coordination, excellent English communication, ability to manage multiple tasks, and calm under pressure.

Key Responsibilities

• coordinating vendors
• responding to messages
• logging communications

Skills & Tools

Breezeway, Slack, Guesty, Notion

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Contract
• Workplace: Remote — United States
• Salary: USD 10,400 – 12,480 / year
• Languages: English

About Home Team Luxury Rentals

A full-service short-term rental management service unifying vacation rentals across the United States. — Industry: Hospitality and Tourism

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