Managed Services / Bus Apps Operations Lead-DWH (Remote)
Job Title Managed Services / Bus Apps Operations Lead – DWH (Remote) Location Remote Duration 6 Months Interview Type Virtual Description The Managed Services / Bus Apps Operations Lead is responsible for leading end-to-end delivery, strategy, and optimization of various Business Applications across Commercial, Quality, R&D, and Corporate domains within the life sciences industry. This role combines technical architecture expertise, client engagement leadership, and managed services delivery to support emerging biopharma and mid-sized pharmaceutical organizations. Key Responsibilities 1. Veeva Vault Strategy & Architecture Lead the design, configuration, and optimization of Veeva Vault applications including: PromoMats, MedComms, CRM QualityDocs, QMS, Training CTMS, eTMF, RIM Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value 2. Corporate/Enabling Functions Domain Expertise Provide expertise for core Corporate platforms to support Enabling business functions, such as: Legal Finance Training 3. Client Engagement & Delivery Leadership Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution 3. Managed Services & Operations Oversee managed services delivery including ticketing workflows, SLAs, and support models Optimize internal processes using tools such as Jira to improve service efficiency and governance Ensure ongoing system performance, user adoption, and continuous improvement 4. Business Development & SOW Management Partner with leadership to: Scope new opportunities Estimate project budgets and timelines Develop Statements of Work (SOWs) Support client expansion and account growth initiatives Collaborate with strategic partners (e.g., Veeva, Agiloft) 5. Compliance, Validation & GxP Ensure all implementations adhere to GxP validation standards Lead validation activities including: Requirements documentation Traceability matrices UAT, PQ, and system testing Maintain audit readiness and regulatory compliance 6. Team Leadership & Mentorship Lead and mentor business analysts, consultants, and technical teams Manage performance evaluations and career development Foster a collaborative, high-performing delivery culture Top Skills
Required Qualifications
Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field 8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules) Strong understanding of GxP validation and regulatory compliance Proven experience leading cross-functional and global delivery teams
Preferred Qualifications
Veeva Vault System Administrator Certification Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite) Exposure to AI/GenAI use cases in life sciences or commercial operations Strong background in client relationship management and business development Key Skills Veeva Vault Configuration & Architecture Business Analysis & Requirements Gathering GxP Validation & Compliance Client Engagement & Stakeholder Management Managed Services Delivery Leadership & Team Development Why This Role This role is ideal for a results-driven leader passionate about advancing life sciences technology solutions, driving operational excellence, and delivering impactful outcomes for biopharma clients. Recruiter Contact: Ramakrishna -