Manager, Brand Performance Support CALA
Exceptional Hospitality Starts with You
The location for this position virtual/remote in Bogota, Colombia
This is your chance to be part of an in-house Brand Performance Support (BPS) team that delivers responsive support to Hotel Leaders across the CALA region (Caribbean and Latin America) with over 300 hotels in the portfolio. As Manager of BPS, you will partner with the broader organization to help analyze, create, implement, and provide resources to support our hotel leaders. Reporting to the Senior Director BPS CALA, you will focus on assisting hotels in overall performance across all Brand Performance metrics, including but not limited to commercial, Honors, guest experience and Quality Assurance.
What you'll do during a typical day
- Develop and execute strategic plans to meet brand and business objectives through regular market visits, performance reviews, and virtual consultations.
- Partner with hotel leadership to optimize revenue, market share, and guest satisfaction.
- Analyze performance data and market trends to identify opportunities and drive results.
- Deliver training and support to enhance service culture, loyalty program execution, and team member engagement.
- Promote a consistent and elevated Honors experience for guests and team members.
How you'll collaborate with others
- Act as a key liaison between corporate teams and hotel operations, ensuring alignment on standards, initiatives, and regional goals.
- Communicate effectively with internal and external stakeholders to influence decision-making and drive accountability.
Projects you'll take ownership of
- Lead the implementation of brand initiatives, ensuring consistency and differentiation across all properties.
What It Takes to Make the Stay
You have these minimum qualifications
- Eight (8) years of experience in the hospitality industry, with a strong background in both operations and commercial strategy.
- Proficiency in tools such as Salesforce, GDS, MicroStrategy, PMS, and other hospitality systems.
- Fluent in English and Spanish.
- Willing to travel up to 40-50%.
It would be useful if you have
- Bachelor's degree
- Three (3) years of leadership experience on property or in a corporate role.
- Experience managing multi-property portfolios and cross-functional teams.
About Company
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Paid time off (PTO) – Recharge, relax, and take time for what matters most
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Company
Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.8+ years hospitality experience with operations and commercial strategy; proficiency in Salesforce, GDS, MicroStrategy, PMS; fluent English and Spanish; willing to travel 40-50%.
Key Responsibilities
- developing strategic plans
- analyzing performance data
- delivering training
Skills & Tools
Salesforce, GDS, MicroStrategy, PMS
Job Details
- Category: Business Operations
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Colombia or Bogota
- Languages: English, Spanish
Benefits
- Generous paid time off
- Generous parental leave
About Hilton
A global hospitality leader providing exceptional experiences for guests and team members. — Industry: Hospitality and Tourism