Manager, Client Experience – HR Technology, HRIS/HCM

Job Description:

• Own and operate human resources across industries and company sizes
• Provide HR support and lead HRIS/HCM implementations for clients
• Serve as an internal expert on clients' HR technology stacks
• Administer and maintain core HRIS platforms, including workflows, permissions, and data integrity
• Administer performance and engagement platforms for goals, reviews, and feedback cycles
• Manage integrations across HRIS, performance, payroll, benefits, and downstream tools
• Lead client HCM system configurations, change management, module rollouts, and system upgrades
• Build and maintain automated workflows to reduce manual HR administration
• Translate process needs into system design with People team leaders
• Own HR data integrity, reporting, and audit readiness
• Ensure HRIS practices meet federal, state, and local compliance requirements
• Deliver dashboards and reporting supporting workforce planning and OKRs
• Optimize HR processes, policies, and systems for efficiency and compliance
• Implement onboarding, employee relations, and policy development practices
• Advise on federal, state, and local employment law compliance
• Own client relationships, deadlines, and end-to-end delivery
• Lead implementation workshops and stakeholder sessions

Requirements:

• 5+ years administering and implementing HRIS/HCM systems
• HR Generalist or HRBP background with broad exposure across the employee lifecycle
• Experience working directly with clients in consulting, professional services, PEOs, or agencies
• Hands-on administrator experience with a core HRIS platform such as HiBob, Dayforce, and/or Rippling required
• Hands-on administrator experience with a performance/engagement platform such as Lattice required
• HRIS and/or performance platform certification strongly preferred
• Strong systems thinking with the ability to troubleshoot integrations independently
• Excellent communication, stakeholder management, and advisory skills
• Comfort operating in a lean, fast-scaling environment with high ownership expectations
• Generalist capability across technology, payroll, innovation, people analytics, operations, people, and culture
• Strong data storytelling skills
• Client and project management experience
• Facilitation experience leading implementation workshops and stakeholder sessions
• Innovation mindset and process improvement capability

Benefits:

• Incentives in addition to compensation
• Remote-first work model (Work from Where it Makes Sense – WfWiMS)
• Potential consideration for multiple full-time or part-time opportunities over time as part of a long-term talent community

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