Manager, Executive Services and Senior Executive Assistant

MANAGER, EXECUTIVE SERVICES AND SENIOR EXECUTIVE ASSISTANT | Charleston, SC Reports To: President & CEO, Roper St. Francis Healthcare On-Site: Palmetto Commerce Parkway Office Park (predominantly on-site with flexibility to work from home when needed) Primary Function/General Purpose of Position Reporting directly to the President & Chief Executive Officer (CEO), the Manager, Executive Services & Senior Executive Assistant serves as a strategic administrative partner responsible for supporting the CEO, Board of Directors, and Executive Office operations. This position coordinates executive-level initiatives, Board governance activities, executive communications, government and community relations engagements, and administrative services across the Executive Office. The role exercises exceptional judgment, professionalism, discretion, and confidentiality while ensuring effective execution of executive and organizational priorities. Essential Job Functions Provides high-level administrative and strategic support to the CEO, effectively managing priorities, commitments, communications, scheduling, and activities to support efficient execution of executive responsibilities and organizational objectives. Plans, coordinates, and manages critical CEO meetings, ensuring objectives, agendas, briefing materials, stakeholders, and logistics are appropriately prepared. Tracks action items, monitors follow-up, and promotes accountability for assigned deliverables. Develops, coordinates, and reviews executive correspondence, presentations, reports, speeches, talking points, briefing documents, and other communications to support organizational initiatives and executive engagement activities. Coordinates Board of Directors and Board Committee activities, including meetings, retreats, orientations, agendas, minutes, presentations, governance materials, and follow-up actions. Ensures timely preparation and distribution of Board-related information. Serves as a primary liaison with local government officials, governmental agencies, and community stakeholders in partnership with the Director of External Government Relations. Supports relationship management activities that advance organizational priorities and community engagement efforts. Leads the planning and execution of government relations, community relations, and executive events, including legislative receptions, stakeholder meetings, and special organizational functions. Coordinates logistics, communications, materials, executive participation, and post-event follow-up. Supports the CEO's participation in speaking engagements, community events, external meetings, and public-facing activities by coordinating logistics and developing presentations, briefing materials, talking points, background information, and supporting documentation. Leads and coordinates projects, operational initiatives, and special assignments on behalf of the CEO. Collaborates across departments to facilitate implementation, monitor progress, resolve barriers, and support timely completion of objectives. Manages daily Executive Office operations and supervises Executive Assistants. Establishes and standardizes workflows, policies, and administrative procedures; ensures appropriate executive support coverage; and recommends opportunities to improve administrative effectiveness across the organization. Represents the Office of the CEO in interactions with executives, Board members, physicians, employees, community leaders, government officials, and external stakeholders. Maintains high standards of professionalism, customer service, confidentiality, accuracy, discretion, and relationship management. Education Bachelor’s degree (required) Master’s degree in health administration, Business Administration or a related field (preferred) Work Experience Minimum of seven years of related professional experience; three-years of supervisory experience, and experience in project management. Skills Hard/Tech/Clinical Skills : Executive calendar and meeting management Board governance administration Executive writing and presentation development Project and event management Workflow and process standardization Government and community stakeholder coordination Action-item tracking and follow-through Microsoft Office productivity tools Records, agenda, and minutes preparation Executive office operations management Soft/Interpersonal Skills: Executive presence and professionalism Discretion and confidentiality Critical thinking and sound judgment Strategic prioritization Attention to detail Relationship building Clear written and verbal communication Adaptability and composure Collaborative leadership Excellent customer service orientation