Manager II, Customer Success

For our client, we are seeking a Manager II, Customer Success to join the team of a leader in the Enterprise Technology space. This role will lead a customer success function focused on retention, expansion, and product adoption across a large portfolio of accounts. The manager will shape segmentation strategies, improve how the team operates, and partner closely with Sales to support account growth. It also calls for hands-on leadership in escalations, team development, and the use of AI and automation to improve productivity and scale. Location: Remote Compensation: $125,902 – $190,440 annually

Responsibilities

Develop customer segmentation strategies to improve engagement Drive retention as a core focus in customer success decision-making Collaborate with Sales to support account growth and expansion Enhance product adoption through customer success initiatives Hire and manage a team of customer success managers handling large account portfolios Increase team productivity through the use of AI and automation Lead critical customer escalations directly when needed Qualifications 5+ years of experience in Customer Success or Account Management 2+ years of experience managing teams of customer success managers with large portfolios Experience redesigning digital customer success models to improve retention Proven track record of driving retention and expansion outcomes Strong analytical skills for data-driven decision-making Ability to lead effectively in fast-paced, ambiguous environments

Benefits

Flexible remote work model Professional development stipend Comprehensive health and parental leave plans Performance-based bonuses and equity opportunities Above-market total compensation for top performers Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.