Manager Patient Access & Care Team (Non Clinical Ops) - Remote

Major Responsibilities Provide day-to-day leadership for contact center teams (including supervisors/leads as applicable), ensuring safe, efficient, and consistent operations across assigned functions and hours of coverage. Own performance outcomes and drive achievement of service level, quality, productivity, and customer experience targets. Develop team capabilities and future leaders through coaching, training, and professional development planning. Develop and execute staffing and operational plans; adjust priorities to address volume, workload, and resource constraints. Ensure calls and requests are handled in accordance with documented standards, protocols, and regulatory/privacy requirements; escalate complex matters as appropriate. Partner with operational and practice/business stakeholders to align workflows, resolve issues, and deliver an “extension of the business” service experience. Coach, develop, and engage teammates through onboarding, training, performance management, and ongoing feedback; recognize accomplishments and reinforce accountability. Promote an inclusive, respectful work environment that supports collaboration, communication, and continuous improvement. Use operational reporting and data analysis to identify trends, root causes, and improvement opportunities; implement corrective actions and monitor effectiveness. Lead or support process, system, and technology changes to strengthen standard work, efficiency, and service outcomes; coordinate with peers to maintain consistency. Support fiscal stewardship by identifying cost-saving opportunities and monitoring overtime, temporary staffing, and supply usage within assigned areas. Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business. Licensure, Registration, And/or Certification Required NA Education Required Typically, a bachelor’s degree or equivalent knowledge depends on the discipline. Experience Required Typically, it requires a minimum of three years in the functional area with previous supervisory experience, project management, and/or responsible for critical initiatives. Knowledge, Skills & Abilities Required N/A Physical Requirements And Working Conditions Must be able to meet the essential functions of the role, with or without reasonable accommodation, including functional vision, touch, speech, hearing, and manual dexterity. This is a fully remote position. High-speed internet and a private at-home workspace are required to support job duties and protect PHI (equipment provided). Ability to remain seated for extended periods of time. Ability to operate standard office and remote-work equipment necessary to perform job duties. Work is performed in a typical office and/or remote work environment. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.