Manager, Payroll Onboarding

About Netchex

Netchex is a leading cloud-based Human Capital Management (HCM) platform trusted by thousands of small and mid-sized businesses across the U.S. We centralize the entire employee lifecycle — from recruiting and onboarding to payroll, time tracking, and benefits administration — into a single, intuitive, mobile-friendly system. Our mission is simple: make HR and payroll easier for the businesses that power America's workforce. We're a remote-first team of builders, problem-solvers, and people-focused innovators — and we're just getting started.

Equal Opportunity Employer

Netchex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

About the Role

Netchex is looking for a Manager, Payroll Onboarding to lead a team that turns newly signed clients into confident, successful payroll customers. You'll oversee the day-to-day of onboarding operations, manage and develop a team of onboarding specialists, and lead the projects, timelines, and cross-functional coordination that get clients live on their purchased modules. This role is best suited to someone who thrives on structure and process, is comfortable leading people, and knows how to keep a project on track while a dozen things compete for attention. 

What You'll Do

Team & Operations Leadership

• Oversee daily onboarding operations, manage resources, and develop the people on your team

• Manage staff utilization and drive adoption of monitoring and CRM tools

• Own budget and goal alignment tied to company objectives to help ensure project success each month

Project & Client Delivery

• Lead project scope, timelines, and stakeholder communications across payroll onboarding engagements

• Coordinate cross-functional teams and monitor performance throughout implementation

• Identify potential project risks early and develop mitigation strategies

• Confirm onboarding success for each client's purchased modules and help build client advocates

Process Improvement & Enablement

• Drive process optimization and resolve issues proactively

• Help the company scale through automation and improved documentation

• Ensure seamless training programs are created and executed to support client success

What We're Looking For

• Bachelor's degree or equivalent relevant experience preferred

• 3+ years of payroll or project management experience preferred

• Experience with project management tools and structured methodologies

• Strong organizational, planning, and time-management skills for handling multiple, sometimes conflicting priorities

• Excellent negotiation, communication, presentation, and facilitation skills

• Proficiency with Microsoft Office Suite

• Proven ability to build relationships and manage a team, with a strong client-service mindset

• Ability to think independently, make decisions, and stay accountable for results

• Excellent organizational skills and attention to detail

Bachelor's degree or equivalent experience preferred; 3+ years of payroll or project management experience preferred. Requires project management tools, Microsoft Office Suite, strong organization, communication, facilitation, and team leadership skills.

Key Responsibilities

• leading onboarding
• managing teams
• coordinating projects

Skills & Tools

Microsoft Office Suite, CRM

Job Details

• Category: Project and Program Management
• Seniority: Mid Level
• Commitment: Full Time, Part Time
• Workplace: Remote — Covington, Louisiana, United States
• Languages: English

About Netchex

A cloud-based human capital management platform that helps small and mid-sized businesses manage payroll and employee lifecycle processes. — Industry: Information Technology