Manhattan Active Lead - Support Role

Job Title: Manhattan Active Lead - Support Role Location: Remote Contract Job Summary: We are looking for a Manhattan Active Support Lead to manage production support, incident resolution, and continuous improvement for Manhattan Active applications. The ideal candidate will have strong troubleshooting skills and experience supporting WMS/OMS environments. Key Responsibilities: Provide L2/L3 production support for Manhattan Active (WMS/OMS) Monitor system performance and ensure high availability Troubleshoot and resolve incidents, defects, and integration issues Perform root cause analysis (RCA) and implement preventive solutions Coordinate with business users and technical teams for issue resolution Manage service tickets, SLAs, and escalation processes Support deployments, patches, and system upgrades Maintain documentation and knowledge base Required Skills & Qualifications: 9 years of experience in application support / WMS support Hands-on experience with Manhattan Active (WMS or OMS) Strong knowledge of incident management and ITIL processes Experience in troubleshooting APIs, integrations, and data issues Familiarity with SQL and database concepts Strong analytical and problem-solving skills Ability to work in 24/7 support model (if required) Experience: 9 years required