Medical Day Care Case Manager

This is a full-time teleworking position with the expectations that you will be visiting clients in the Montgomery County region. Who We Are - The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. - Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities access affordable and quality healthcare while achieving their aspirations for a meaningful life. - Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health. Who You Are - We look for candidates who align with our mission, vision, and values as a human services’ nonprofit organization. - If you have Supports Planning or CCS experience, this might be the program for you! - Specific qualifications are: - Experience as a Supports Planner or CCS is required at this time. - Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred. - Experience working with medical-based community resources is strongly preferred. What You Will Do - This position provides ongoing professional case management and advocacy work on behalf of applicants/participants (clients) in the Medical Day Care Services Waiver (MDCSW) Program. - The Case Manager 2, Medical Day supports the mission of The Coordinating Center by providing person-centered case management services while adhering to COMAR regulations, the parameters of the Maryland Department of Health (MDH) Office of Long Term Services and Supports, and The Center’s policies. - The Case Manager 2 is responsible for effectively managing their time and resources to comply with specific contract requirements, maintain database integrity, and maintain documentation. - The Case Manager 2 works interdependently with the MDCSW Team to maximize quality outcomes for individuals. - As a Case Manager, you will: - Develop a Person-Centered Plan of Service (POS) for all clients on your caseload. - Conduct care coordination through telephonic outreach and on-site visits including medical day care programs and client homes. - Evaluate client needs using assessments and various information sources; recommend supports and services. - Maintain consistent contact with clients and their designated support team to monitor well-being and identify service needs. - Collaborate with community agencies and providers to connect clients to appropriate resources. - Utilize critical thinking skills to address service issues and client crises. - Educate clients and providers on using technology to access and track services. - Identify and report suspected abuse, neglect, or exploitation with supervisor support. - Submit Reportable Events to MDH upon notification of incidents or complaints. - Educate individuals on advocacy resources and promote self-advocacy and positive health behaviors to support client well-being. - Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies. - Document coordination activity and resource information in multiple computerized systems, including LTSS. - Adheres to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements. - Recommend improvements to programs, procedures, and service delivery effectiveness. - Build and maintain relationships with long-term care facilities, state/county agencies, and law enforcement to support client needs. - Manage own schedule to ensure timely completion of responsibilities. - Attend staff meetings, in-services, and training sessions for skill development. - Complete assigned case management tasks and resolve concerns as needed. - Triage calls and inquiries from clients, families, providers, and agencies to resolve issues. - Ensure compliance with all relevant federal, state, and local regulations. - Actively participate in all assigned orientation, training, and precepting exercises. - Demonstrate flexibility in responding to changing situations and reprioritizing work. - Organize job functions and work area to effectively complete assignments.