Medical Office Receptionist - Orthopedic Clinic
Administrative * Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions).
* Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
* Provides backup coverage for other support staff, ensuring completion of assignments. Prioritizes and completes special projects as assigned.
* Coordinates and maintains efficient office operations.
* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
* Maintains reports involving patient scheduling (i..e, Tele Vox).
* Trains and orients appropriate office staff on front office responsibilities.
* Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location). Patient Experience * Anticipates and promptly responds to customer needs.
* Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner.
* Provides prompt and courteous service and communicates when service is delayed.
*Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions. Finance and Insurance Authorization * Checks patient insurance eligibility, updates demographics.
* Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance.
* Performs end of day reconciliation and corrects billing errors using programs including BOS.
* Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location).
* Knowledge of legal and ethical considerations related to patient information.
* Ensures appropriate consent for care and authorization to obtain or release information are obtained. Communication * Prepares and distributes departmental communications to internal staff as directed.
* Develops and maintains distribution lists for various communications.
* Maintains rapport with customers, managers and employees; set priorities to maintain work flow.
* Uses appropriate medical terminology and organization services.
* Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling.
* Consults with clinic leadership about any system problems.
* Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs. Compliance/Safety * Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job specific training in the specified time frame.
High School Diploma or GED - Required Associate's Degree - Preferred
Fingerprint Clearance Card application number- Required upon hire Fingerprint Clearance Card- Required within 90 days from date of hire
Minimum two years in medical or comparable field - Preferred Minimum two years of customer service experience - Preferred Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred
High school diploma or GED required; associate's degree preferred; fingerprint clearance card required within 90 days; 2+ years medical or customer service experience preferred; experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office preferred.
Key Responsibilities
- answering telephones
- scheduling appointments
- processing payments
Skills & Tools
Dimensions, Lawson, Halogen, Midas, Microsoft Office
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Flagstaff, Arizona, United States
- Languages: English
About Northern Arizona Healthcare
A healthcare organization providing medical services and patient care. — Industry: Healthcare