Medical Scribes Team Lead
Description ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles and responsibilities: - Daily Operations - Plan daily workflow and assignments. - Monitor productivity and 40-chart target. - Manage coverage, pending tasks, and workload. - Quality Management - Audit scribe documentation for accuracy and completeness. - Track quality trends and provide weekly reports. - Coaching & Development - Conduct coaching and performance reviews. - Create improvement plans and apply feedback. - Reporting - Prepare weekly production and issue reports. - Provide leadership updates. - Training & Support - Train and onboard new scribes. - Provide ongoing support, feedback, and escalation. - Scribing - Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats - Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon - Collaborate with team members and other departments to improve overall customer experience Requirements - Must be a graduate of any medical course - With at least 1 year Team Lead / Supervisory / SME experience under a healthcare account - Must have 2 years of Medical Scribes experience (Live Scribing) - With experience in ECW - Averaging 50-60 WPM - Excellent verbal and written English skills - Amenable working night shift Benefits - What can we offer you? - Competitive salary and benefits - Health Insurance with free dependents - 10%-night differential - Attendance Bonus - Paid time off - Convertible to cash leave credits - Performance Appraisal - Work-life balance - A focus on growing your career path with us - We encourage you to follow your passions and learn new skills - Our commitment to you - Strong culture and values-driven leadership - We create opportunities for you to learn and grow at any stage of your career - Continuous learning and innovation - We foster an all inclusive environment where everyone thrives