Member Experience & Customer Success Coordinator
Copy and paste everything below directly into the Indeed Job Description field. Member Experience & Customer Success Coordinator (Part-Time) About BoomFit BoomFit is a CrossFit and HYROX gym with two locations in Bryan/College Station, Texas. Our mission is Building Better People, and our core values are Family, Fitness, and Faith. We believe a great gym is about more than workouts. It's about building relationships, helping people reach their goals, and creating a community where people feel like they belong. We're looking for someone who shares that mindset and wants to help us provide an outstanding experience for our members. About the Position We're hiring a part-time Member Experience & Customer Success Coordinator to help us take better care of our members and support our growing community. This position combines customer service, member communication, relationship building, and administrative organization. You'll work closely with our lead coach and coaching team to ensure new members feel welcomed, existing members stay connected, and important follow-ups don't get overlooked. We're looking for someone who genuinely enjoys people, is highly organized, takes initiative, and has a passion for fitness.
Responsibilities
Welcome new members and help coordinate their onboarding experience. Communicate with members through text, email, and phone. Follow up with new members to make sure they're attending classes, enjoying their experience, and getting the support they need. Monitor member attendance and help identify members who may need additional encouragement or support. Assist with membership questions, scheduling, account updates, and general administrative responsibilities. Coordinate member check-ins, progress reviews, and follow-up appointments. Recognize member birthdays, milestones, and accomplishments. Maintain accurate member records and follow-up information in our management software. Support communication around gym events, programs, and community activities. Work closely with our lead coach to maintain a consistent member experience across both locations.
Qualifications
Previous customer service experience preferred. Genuine passion for fitness, health, and helping others. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to work independently and manage responsibilities without constant supervision. Friendly, positive, and professional communication style. Comfortable using technology, spreadsheets, and communication platforms. Dependable, proactive, and committed to following through. Must live in the Bryan/College Station area and be available to work in person at both BoomFit locations twice per week. Experience with CrossFit, HYROX, gym management software, or the fitness industry is a plus, but not required. Schedule and Compensation Part-time: 10–15 hours per week. Pay: $18–$22 per hour, depending on experience. Flexible weekday schedule. Primarily remote, with in-person responsibilities at our two locations twice per week. Preferred start date: November 2026. Who We're Looking For We're looking for someone who genuinely enjoys helping people and takes pride in doing the little things well. Someone who remembers names, follows through on commitments, notices when something needs attention, and enjoys being part of a team. You don't need to be a CrossFit athlete or an experienced coach. But you should believe in the value of fitness and enjoy encouraging others as they work toward their goals. If you're organized, dependable, and passionate about helping people have a great experience, we'd love to hear from you.
How to Apply
Please submit your resume and include a brief explanation of why you're interested in working at BoomFit and what makes you a good fit for this position. Pay: $18.00 - $22.00 per hour Expected hours: 10.0 – 15.0 per week
Benefits
On-site gym Work from home Application Question(s): Do you currently live in the Bryan/College Station area and have availability to work in person at BoomFit twice per week? How many years of customer service experience do you have? What interests you about working at BoomFit, and what role does fitness play in your life? A new member signs up but hasn't attended a class in 10 days. How would you approach reaching out to them? This position requires working independently and keeping up with multiple member communications and administrative tasks. How do you stay organized? Work Location: Hybrid remote in College Station, TX 77845