Member Experience Manager

This is a Fully Remote Job 1. About Our Client: The organization operates within the perioperative nursing field, focusing on defining, supporting, and advocating for patient and staff safety throughout all phases of perioperative nursing care. It addresses challenges by providing evidence-based guidelines, continuing education, and clinical practice resources. The organization collaborates with professional, regulatory, and healthcare partners to enhance perioperative nursing practices. 2. About the Opportunity: The Member Experience Manager role is central to advancing a customer-centric approach across the entire member lifecycle. This position ensures members receive a cohesive, intuitive, and high-quality experience from joining through ongoing engagement. By understanding member needs and collaborating cross-functionally, the role drives improvements in communications, digital platforms, programs, and events, directly contributing to member satisfaction and organizational growth. 3. Responsibilities: Partner with marketing to collect and analyze data on industry trends and membership growth strategies. Champion the member perspective in decisions affecting the membership lifecycle. Design and maintain current and future member journey maps across key touchpoints. Analyze member feedback and market insights to identify opportunities for experience enhancement. Collaborate with Marketing and cross-departmental teams to implement experience improvements. Manage post-join and post-renewal onboarding journeys to help members engage with benefits and resources. Oversee the renewal journey to ensure a coordinated, clear, and member-focused experience. Monitor renewal performance and member feedback to identify and address friction points. Perform additional duties as assigned. 4. Requirements: Bachelor’s degree in business, marketing, communications, or related field, or equivalent experience. At least 6 years’ experience in subscription services, membership programs, or related customer experience roles. Proven ability to coordinate complex programs involving multiple departments. Experience in evaluating and improving customer/member journeys across digital and in-person channels. Skilled in interpreting engagement and retention data to inform practical recommendations. Strong project management and organizational skills. Excellent communication skills, both written and verbal. 5. Pay Range and Compensation Package: The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.