Member Growth Operations Contractor

Job Description:

• Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication
• Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows
• Partner with print and mailing vendors on specifications, schedules, proofs, counts, postage, and in-home windows
• Perform quality assurance across copy, personalization, client-specific requirements, creative assets, URLs, QR codes, audience files, and production proofs
• Maintain campaign plans, forecasts, trackers, decision logs, and documentation
• Identify issues early, recommend solutions, and coordinate resolution when timelines or quality are at risk
• Complete onboarding and learn direct-mail processes, systems, calendars, vendor workflows, and approval paths
• Assume primary and eventually full ownership of assigned direct-mail campaigns
• Lead campaign and vendor check-ins, escalate risks, and maintain status updates
• Recommend improvements to documentation, handoffs, tracking, or QA
• Prepare a structured transition plan covering in-flight work, deadlines, vendor commitments, open decisions, and known risks
• Collaborate with Growth, Creative, Content, Implementation, Analytics, account partners, and external vendors
• Document knowledge and work for a smooth transition at the end of the engagement

Requirements:

• 3+ years of experience in marketing operations, print production, campaign operations, or a closely related field
• Demonstrated ownership of complex, deadline-driven campaigns with multiple stakeholders and external vendors
• Exceptional attention to detail and disciplined quality assurance, documentation, and change control
• Ability to read audience requirements, reconcile counts, spot inconsistencies, and translate operational details for nontechnical partners
• Strong project management and communication skills, including clear escalation of risks or tradeoffs
• Ability to ramp quickly into established systems and processes with limited day-to-day direction
• Successfully designed and implemented repeatable AI-enabled workflows addressing team bottlenecks and improving efficiency
• Experience with direct-mail platforms or production partners such as PostGrid, Cornerstone, or comparable tools and vendors (nice to have)
• Experience with Asana, Notion, Braze, or similar campaign-management and lifecycle-marketing systems (nice to have)
• Familiarity with healthcare, benefits, regulated communications, or client-specific eligibility and branding requirements (nice to have)
• Experience coordinating audience data, variable-content templates, testing, and print-production proofs (nice to have)
• Must be legally authorized to work in the United States
• Must disclose whether employment visa sponsorship will be required
• Must follow Virta’s security and privacy procedures for HIPAA-governed patient information

Benefits:

• Remote-first work arrangement
• Structured onboarding and ongoing quality reviews
• Security and privacy training
• Compensation based on qualifications and experience
• Access to Virta’s values-driven culture and cross-functional collaboration
• Benefits information provided on the Careers page

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