Migration Technical Support Engineer

Client Experience Migration Technical Support Location: Remote Employment: Full Time/W2 Infinite Computer Solutions Seeking a L2/L3 Technical Support Representative with 5+ years of experience supporting enterprise infrastructure and clients during data-center migrations. Key Skills: Windows Server administration and troubleshooting Virtual machines/virtualization Networking, connectivity, and security troubleshooting ITIL and incident/change management Client-facing technical support and escalation management Infrastructure monitoring and troubleshooting Technical documentation and problem resolution Cross-functional collaboration with Network, Engineering, WAN, and Project teams Responsibilities: Troubleshoot and resolve complex client and infrastructure issues. Own escalated incidents through resolution and provide timely client communication. Support Windows Server and virtualized environments. Troubleshoot network and connectivity issues during migrations. Document incidents, troubleshooting steps, and resolutions. Collaborate with technical teams to ensure successful migration activities. Preferred: Banking/financial services or core systems experience. Additional Requirement: Flexibility to support migration go-live activities during early mornings, late evenings, and weekends as needed.