Monitoring / Command Center Engineer

Position Title: Monitoring / Command Center EngineerLocation: RemoteDuration: Full time with Client - Direct Hire ROLE OVERVIEW The Monitoring / Command Center Engineer is responsible for proactive 24x7 monitoring, incident detection, analysis, and operational support across on‑premise and Azure IaaS/PaaS environments. The role ensures high availability, performance, and reliability of critical infrastructure and applications using enterprise monitoring tools, strong troubleshooting skills, and ITIL‑aligned operational practices. Job Roles and Responsibilities: Monitor network, system, and application performance across on‑premise and Azure environments using tools such as Dynatrace, LogicMonitor, Databricks, and other integrated monitoring platforms. Analyze monitoring data by building dashboards, reviewing trends, querying logs, and researching historical data to proactively identify and prevent potential outages. Investigate alerts and anomalies, perform detailed root cause analysis, and determine appropriate corrective or preventive actions. Manage incidents and service requests using ServiceNow or similar ITSM tools, including assignment, tracking, escalation, and closure within SLA timelines. Identify recurring issues and collaborate with infrastructure, network, application, and cloud teams to implement automation, self‑healing scripts, and monitoring improvements. Create, maintain, and update documentation including Standard Operating Procedures (SOPs), Operations Playbooks, and Knowledge Base articles using consistent standards. Troubleshoot complex issues involving networking, DNS, DHCP, SMTP, web/application servers, and Azure infrastructure and PaaS services. Develop and enhance PowerShell scripts or equivalent automation to support monitoring, remediation, and operational efficiency. Participate in major incident bridges, service interruption analysis, and recovery activities, ensuring clear communication of technical and business impact. Support continuous improvement initiatives aligned to ITIL 4 practices and operational excellence. Job Roles and Responsibilities: 2+ years of hands‑on systems or infrastructure engineering experience, including Windows, Linux, and Azure cloud environments. Strong analytical and critical‑thinking skills with the ability to diagnose and resolve complex technical issues. Experience managing incidents in fast‑paced, high‑availability, or 24x7 Command Center / NOC environments. Proficiency with Dynatrace or comparable enterprise monitoring tools (mandatory). Experience working with ServiceNow or similar ITSM platforms. PowerShell scripting experience or equivalent automation skills preferred. Strong troubleshooting expertise across network, system, infrastructure, and application layers with the ability to understand end‑to‑end impact. Excellent communication skills, including the ability to translate technical information for non‑technical stakeholders and articulate business impact during incidents. Solid understanding of application and infrastructure design principles and structured problem‑solving approaches. Familiarity with ITIL 4 foundational practices. Nice to have: Experience in BFSI or other regulated environments Exposure to automation, AIOps, predictive monitoring, or self‑healing solutions Experience supporting global customers and follow‑the‑sun operational models