Multilingual Customer Experience Specialist – French & Spanish – Remote (08:00‑17:00) – Join brighthush, the Premier Global Live Entertainment Platform

About brighthush

brighthush is more than a technology provider; it is a cultural catalyst that reimagines how people discover, attend, and share live entertainment across the globe. By harnessing data‑driven insights and cutting‑edge software, we empower event creators—from intimate theater productions to massive music festivals—to scale, innovate, and reach audiences that were once beyond their reach. Every month, our platform sparks joy for over 300 million people in more than 55 countries, turning ordinary moments into unforgettable memories.

Our mission is simple yet ambitious: democratize access to culture. We believe that anyone, anywhere, should be able to find an event that resonates with them, attend it in real time, and share the experience with friends and family. With a coalition of global investors and partners that includes some of the most iconic names in entertainment, we have built a reputation for delivering high‑quality, real‑time engagement solutions that set the industry standard.

Why Join brighthush?

At brighthush, the customer experience is the heartbeat of everything we do. If you thrive in a fast‑moving environment, love solving complex problems, and want to be part of a dynamic, international team that is reshaping the future of entertainment, you belong here. We champion flexibility, creativity, and collaboration, and we’re committed to creating an inclusive, supportive, and growth‑oriented culture for all our remote employees.

Key Responsibilities

• Deliver exceptional support via email, phone, and social media, resolving incidents and inquiries in a timely, professional manner.
• Manage live interactions by handling incoming calls and live chats, ensuring every conversation reflects brighthush’s commitment to quality and delight.
• Provide accurate, actionable information using the appropriate tools and methods, and maintain detailed records of all interactions.
• Address complaints and propose solutions, following up to guarantee resolution while adhering to communication procedures, guidelines, and policies.
• Elevate the customer journey by turning routine support into memorable brand experiences, going the extra mile to engage and delight.
• Collaborate cross‑functionally with the Operations Department on incident resolution and process improvement initiatives.
• Maintain composure under pressure during high‑volume periods, adapting quickly to changing priorities and maintaining a professional, positive attitude.

Essential Qualifications

• Previous experience in User Support or Customer Service roles (remote or in‑office).
• Proficiency with Zendesk or similar ticketing systems.
• Fluent in French (oral & written) and either Spanish or English.
• Strong organizational skills: planning, prioritizing, and executing multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a solution‑oriented mindset.
• Detail‑oriented, reliable, and capable of managing time effectively.
• Adaptability to rapid change and a willingness to learn new processes.
• Resides in Brazil (required).

Preferred Qualifications

• Experience in the entertainment or event technology industry.
• Knowledge of brighthush’s platform and product suite.
• Multilingual capabilities beyond French, Spanish, and English.
• Experience with data‑driven customer support metrics and reporting.

Skills & Competencies

• Customer‑centric mindset: always looking for ways to exceed expectations.
• Strong analytical skills: able to interpret data and identify trends in customer behavior.
• Technical aptitude: comfortable learning new software and troubleshooting basic technical issues.
• Team collaboration: works effectively with cross‑functional teams such as Product, Marketing, and Operations.
• Resilience: remains calm under pressure and maintains a positive attitude.
• Continuous improvement: actively seeks feedback and implements changes to enhance service quality.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Experience Specialist, you’ll have the chance to:

• Progress into senior support roles, team lead positions, or specialized product support tracks.
• Participate in cross‑departmental projects that influence product roadmap and customer strategy.
• Attend internal training sessions on emerging technologies, customer psychology, and data analytics.
• Earn certifications in Zendesk, customer service excellence, and related fields.
• Receive mentorship from senior leaders who are passionate about career development.

Work Environment & Culture

brighthush is a 100 % remote company that values flexibility, creativity, and collaboration. Our culture is built on:

• Inclusivity: we celebrate diverse backgrounds and perspectives.
• Transparency: open communication channels and regular company updates.
• Innovation: a culture that encourages experimentation and learning from failure.
• Work‑life balance: flexible scheduling, generous time off, and a focus on mental well‑being.
• Community: regular virtual team events, hackathons, and knowledge‑sharing sessions.

Compensation & Perks

While specific salary details are tailored to experience and location, brighthush offers a competitive package that includes:

• Competitive base salary aligned with market standards for remote customer support roles in Brazil.
• Health, dental, and life insurance coverage for you and your immediate family.
• Gympass membership to support your physical well‑being.
• Meal allowance to help offset daily expenses.
• Transport allowance to cover commuting costs.
• Discounts on all brighthush events and experiences (up to 40 %).
• Spanish lessons to enhance your language skills.
• Professional development budget for courses, certifications, and conferences.

How to Apply

If you’re ready to bring your passion for customer service to a global, fast‑moving company, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can contribute to brighthush’s mission to democratize culture and entertainment.

Join brighthush – Where Every Interaction Matters

At brighthush, every customer interaction is an opportunity to create lasting memories and drive the future of live entertainment. We’re committed to building an inclusive, diverse workspace where every voice is heard and every idea can flourish. If you’re a proactive, customer‑focused professional who thrives in a remote, collaborative environment, we encourage you to apply today.

Thank you for considering a career with brighthush. We can’t wait to learn more about you and explore how you can help shape the next chapter of our journey.