Multilingual Customer Support Specialist – Arabic, French, English – Remote FinTech SaaS Platform – Full‑Time – Join brighthush

About brighthush and the FinTech Revolution

brighthush is a forward‑thinking FinTech powerhouse that is reshaping the way traders and investors interact with markets worldwide. By delivering a cutting‑edge, cloud‑based trading platform as a Software‑as‑a‑Service (SaaS) solution, we empower brokers to offer seamless, real‑time trading experiences to their clients. Our mission is simple: democratize access to sophisticated financial tools while maintaining the highest standards of security, reliability, and customer satisfaction.

In an industry that thrives on speed, precision, and trust, brighthush stands out for its relentless focus on innovation and user‑centric design. We are a global team of more than 500 tech‑savvy, creative professionals who collaborate across continents to turn bold ideas into tangible impact. Whether you’re a seasoned developer, a data scientist, or a customer‑service champion, you’ll find a place at brighthush where your contributions directly influence the next generation of financial technology.

Why This Role Matters

As a Multilingual Customer Support Specialist at brighthush, you will be the frontline ambassador for our platform. Your ability to communicate clearly in Arabic, French, and English will ensure that users from diverse regions receive timely, accurate, and empathetic support. You’ll play a pivotal role in maintaining the trust that our clients place in us, turning potential friction points into opportunities for delight.

Key Responsibilities

• Respond to Live Chat & Email Inquiries: Handle a high volume of customer messages with professionalism and efficiency, ensuring each query is resolved or escalated appropriately.
• Product Knowledge Evangelist: Master the intricacies of our trading platform and related financial products, enabling you to provide clear, concise explanations and troubleshooting guidance.
• Case Resolution & Escalation: Resolve support tickets within agreed service‑level agreements (SLAs), collaborating with cross‑functional teams when deeper technical insight is required.
• Quality & Productivity Champion: Meet or exceed the quality metrics and productivity targets set by your manager, contributing to continuous improvement initiatives.
• Ad‑Hoc Projects: Participate in special projects, process enhancements, or knowledge‑base updates as directed by leadership.

Essential Qualifications

• Fluency in Arabic, French, and English: Excellent written and verbal communication skills in all three languages.
• Strong customer‑focus mindset with a genuine desire to help users succeed.
• Excellent analytical and problem‑solving abilities.
• Experience with live chat and email support platforms (e.g., Zendesk, Intercom).
• Basic understanding of financial markets and trading terminology is a plus.

Preferred Qualifications

• Prior experience in a customer‑support role within the FinTech or SaaS industry.
• Knowledge of regulatory frameworks such as MiFID II, GDPR, or equivalent.
• Experience with CRM and ticketing systems, and a knack for creating clear, user‑friendly documentation.
• Exposure to multi‑channel support environments (chat, email, social media).

Skills & Competencies

• Communication Excellence: Ability to translate complex technical concepts into simple, actionable advice.
• Empathy & Patience: Understanding the emotional journey of users during high‑stakes trading scenarios.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining accuracy.
• Collaboration: Working seamlessly with product, engineering, and compliance teams to resolve issues.
• Continuous Learning: Proactive pursuit of new knowledge, whether through internal training or external courses.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Access to a curated learning library, including courses from brighthush and other industry leaders.
• Mentorship programs that pair you with senior experts across product, engineering, and compliance.
• Clear career pathways from Customer Support Specialist to Team Lead, Product Analyst, or Customer Success Manager.
• Annual performance reviews that focus on skill enhancement and goal alignment.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere in Morocco or Tunisia, while still feeling part of a vibrant, global community. We celebrate diversity, encourage open dialogue, and foster an environment where ideas can flourish. At brighthush, you’ll find:

• Weekly virtual coffee chats and cross‑team knowledge‑sharing sessions.
• Inclusive decision‑making processes that value every voice.
• A commitment to work‑life balance, with flexible hours and generous paid time off.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.

Compensation & Perks

We believe in rewarding excellence. While specific figures are tailored to experience and location, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to quality and productivity metrics.
• Full health insurance coverage for you and your dependents.
• Generous paid vacation and sick leave.
• Annual tuition reimbursement for relevant courses from brighthush and other accredited platforms.
• Access to wellness programs, including virtual fitness classes and mental health resources.

How to Apply

Ready to join a team that’s redefining FinTech? Submit your application in English only. We appreciate your interest and will review all submissions with strict confidentiality. Only candidates selected for interviews will be contacted.

Join brighthush – Shape the Future of FinTech

As a vital member of our support team, you’ll help empower traders worldwide, ensuring they have the tools and confidence to succeed. If you’re passionate about customer experience, thrive in a dynamic environment, and speak Arabic, French, and English fluently, we want to hear from you.

Take the next step in your career. Apply today and become part of a community that values talent, innovation, and dedication.

Note: All applications will be treated with strict confidence. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

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