Multilingual Customer Support Specialist – Catalan, Valencian, Basque, Galician – Remote, AI‑Enhanced, European Markets

About brighthush

brighthush is a forward‑thinking, Berlin‑based startup that is redefining customer experience across Europe. By harnessing the power of artificial intelligence and a network of multilingual support agents, we help businesses—from emerging tech firms to established enterprises—deliver seamless, personalized service to their customers in any language. Our mission is simple: make every customer interaction feel natural, efficient, and memorable.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth team that values innovation, collaboration, and continuous learning. We’re building a future where language barriers are a thing of the past, and we need talented, culturally‑aware agents to bring that vision to life. If you’re passionate about customer service, fluent in one of our key regional languages, and excited to work in a cutting‑edge, AI‑enhanced environment, brighthush is the place for you.

Key Responsibilities

As a Multilingual Customer Support Specialist, you will be the frontline ambassador for our clients’ brands. Your day‑to‑day tasks will include:

• Responding to customer inquiries across multiple channels—email, live chat, and phone—using the appropriate language and tone.
• Resolving issues quickly and professionally, ensuring a high level of customer satisfaction.
• Escalating complex or sensitive cases to the relevant internal teams when necessary.
• Maintaining accurate, up‑to‑date records in our CRM and support ticketing system.
• Adhering to client processes, quality standards, and brand guidelines.
• Contributing to continuous improvement initiatives, such as refining FAQ content and suggesting workflow enhancements.
• Collaborating with the AI team to provide feedback on automated responses and help train language models.

Essential Qualifications

• Based in Europe with valid work authorization.
• Native or professional proficiency in one of the following languages: Catalan, Valencian, Basque, or Galician.
• Excellent written and verbal communication skills in English.
• 1–3 years of customer support or service experience (telephony, chat, or email).
• Comfortable using CRM platforms such as Zendesk, Freshdesk, Intercom, or similar.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Reliable high‑speed internet connection and a suitable home office setup (desktop or laptop).
• Self‑motivated, able to work independently in a remote environment.

Preferred Qualifications

• Experience working with AI‑driven support tools or chatbots.
• Knowledge of European data protection regulations (GDPR).
• Previous experience in a B2B or SaaS customer support role.
• Multilingual proficiency beyond the primary language (e.g., Spanish, French, or Portuguese).

Skills & Competencies

• Exceptional empathy and active listening.
• Strong written communication and copy‑editing skills.
• Time‑management and organizational abilities.
• Adaptability to new technologies and processes.
• Team player with a collaborative mindset.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As you grow in your role, you’ll have opportunities to:

• Advance to a Senior Support Specialist or Team Lead position.
• Transition into product or AI training roles, leveraging your frontline experience.
• Participate in cross‑functional projects that shape the future of multilingual support.
• Attend industry conferences, webinars, and workshops—many of which are covered by brighthush.
• Receive regular performance feedback and coaching from experienced managers.

Work Environment & Culture

brighthush is a fully remote, European‑wide operation. We foster a culture of trust, transparency, and inclusivity. Our core values include:

• Innovation: Constantly experimenting with new tools and processes.
• Customer‑centricity: Putting the customer at the heart of everything we do.
• Collaboration: Encouraging open communication across teams and time zones.
• Growth: Supporting personal and professional development at every stage.

Compensation, Perks & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers competitive, market‑aligned compensation. In addition, you’ll enjoy:

• Fully remote work with flexible hours (within core collaboration windows).
• Health and wellness stipend to support your home office and personal well‑being.
• Annual professional development budget for courses, certifications, or conferences.
• Paid time off and a generous holiday policy.
• Access to an AI‑powered knowledge base and continuous learning resources.
• Team virtual events, hackathons, and social gatherings.

How to Apply

If you are fluent in Catalan, Valencian, Basque, or Galician, and you thrive in a fast‑paced, AI‑enhanced support environment, we’d love to hear from you. Click the button below to submit your application and join the brighthush team.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, gender identity, age, ethnicity, national origin, religion, disability, sexual orientation, or marital status. All hiring decisions are based on qualifications, skills, and experience.