Multilingual French & English Customer Experience Specialist – Remote Frontline Support & Issue Resolution Expert with Advanced CX & AI Integration

About brighthush and the Future of Customer Experience

At brighthush, we are redefining the way businesses connect with their customers. As a global leader in tech‑enabled business services, we deliver cutting‑edge Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across a spectrum of industries—from healthcare and retail to government, education, telecom, technology, e‑commerce, and financial services. Our mission is simple: empower organizations to scale, innovate, and delight their customers while reducing operational costs.

Our contact centers blend on‑site and remote agents, leveraging advanced analytics, AI‑driven chatbots, and omnichannel platforms to create seamless, personalized journeys. We are proud of our culture of continuous learning, collaboration, and inclusion. Every team member at brighthush has the opportunity to grow, learn new skills, and contribute to a company that is expanding worldwide.

Why This Role is a Game‑Changer for Your Career

We’re looking for a motivated, customer‑focused French‑speaking professional to join our dynamic remote team. In this role, you will be the first point of contact for French‑speaking customers, handling inquiries, resolving issues, and ensuring a positive experience across phone, email, and chat channels. If you thrive in a fast‑paced environment, love solving problems, and are fluent in both French and English, this position offers the perfect blend of challenge and opportunity.

Key Responsibilities

• Deliver Exceptional Support: Provide timely, courteous assistance to French‑speaking customers via phone, email, and live chat, ensuring every interaction reflects brighthush’s commitment to excellence.
• Issue Resolution: Diagnose and troubleshoot customer problems, using your analytical skills to find root causes and implement effective solutions.
• CRM Mastery: Accurately capture and update customer information in our internal systems and CRM platforms, maintaining data integrity and compliance.
• Escalation Management: Identify complex issues that require escalation, and coordinate with cross‑functional teams to achieve swift resolution.
• Performance Excellence: Meet or exceed individual and team metrics, including quality scores, productivity targets, and customer satisfaction (CSAT) ratings.
• Process Improvement: Share insights and feedback on workflow efficiencies, contributing to continuous improvement initiatives.
• Compliance & Governance: Adhere to all company policies, procedures, and regulatory guidelines, ensuring a secure and compliant customer experience.
• Team Collaboration: Work closely with teammates and other departments to maintain a cohesive, high‑performing support ecosystem.

Essential Qualifications

• Education: High School Diploma or GED.
• Language Proficiency: Native or near‑native fluency in French (spoken and written) and strong command of English.
• Experience in a customer service or call center environment, preferably within a BPO setting.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency in using CRM or ticketing systems, and basic computer literacy.
• Excellent problem‑solving abilities and composure under pressure.
• Ability to manage high volumes of customer interactions while maintaining quality.

Preferred (Nice to Have) Skills

• Additional language skills beyond French and English.
• Experience supporting international customers across multiple time zones.
• Familiarity with advanced customer service platforms (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
• Background in a fast‑paced, target‑driven environment.
• Strong administrative and organizational capabilities.

What You’ll Gain at brighthush

Working with brighthush means more than just a job—it’s a career journey. We offer:

• Professional Growth: Structured learning paths, mentorship programs, and access to industry certifications.
• Global Exposure: Collaborate with teams and clients worldwide, expanding your cultural competence and global perspective.
• Competitive Compensation: Market‑aligned base salary, performance bonuses, and a transparent reward system.
• Comprehensive Benefits: Health, dental, vision, and wellness plans, along with flexible work arrangements.
• Inclusive Culture: A workplace that celebrates diversity, promotes equity, and encourages every voice to be heard.
• Work‑Life Balance: Remote work flexibility, generous paid time off, and a supportive environment that values your well‑being.

Work Environment & Culture at brighthush

Our remote teams operate in a professional, collaborative setting. You’ll have access to state‑of‑the‑art tools, a robust knowledge base, and a supportive peer network. We believe in empowering our employees to take ownership of their work, fostering a culture of accountability, innovation, and continuous improvement.

Compensation, Perks, and Benefits (General Overview)

While specific figures may vary by role and location, brighthush offers:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance plans.
• 401(k) matching and retirement planning resources.
• Paid time off, sick leave, and parental leave.
• Employee wellness programs, including mental health support.
• Professional development stipend and tuition reimbursement.
• Flexible work hours and remote work options.

Application Process

To be considered, please complete a full application on our careers page, answer all screening questions, and complete a brief pre‑employment test. We value transparency and thoroughness, so ensure all information is accurate and up to date.

Legal & Compliance Requirements

All candidates must be authorized to work in the country where the role is based. Applicants may be required to submit to a Level II background and/or security investigation, including fingerprinting, and a drug screening (where applicable). brighthush is committed to providing reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Join brighthush – Where Your Voice Matters

If you are passionate about delivering world‑class customer service, thrive in a bilingual environment, and want to grow with a forward‑thinking, global organization, we encourage you to apply today. Become part of a team that values innovation, collaboration, and the unique contributions of every employee.