Multilingual German‑Speaking Customer Support & Content Moderation Specialist – Remote International Relocation Opportunity with brighthush

About brighthush

brighthush is a global leader in digital customer experience, empowering brands to connect with audiences across continents through innovative support solutions, content moderation, and marketing services. With a presence in over 30 countries, we pride ourselves on fostering an inclusive, collaborative culture that thrives on curiosity, creativity, and a relentless drive to deliver exceptional value to our clients and partners.

Our mission is simple: to help businesses build lasting relationships with their customers by providing world‑class support that feels personal, timely, and trustworthy. We do this by combining cutting‑edge technology with a deep understanding of human behavior, ensuring that every interaction is meaningful and impactful.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values diversity, innovation, and continuous learning. We offer:

• Fully remote roles that give you the freedom to work from anywhere in Portugal, Greece, or Bulgaria.
• Competitive net salary ranging from €1,700 to €2,400 per month, with a 12‑month contract.
• Comprehensive relocation support, including flight, hotel accommodation for 46 weeks, and assistance securing long‑term housing.
• Home office setup: we provide a high‑performance computer and reliable Wi‑Fi connection.
• Optional fully paid accommodation (including utilities) for select roles.
• Paid training programs to sharpen your skills and advance your career.
• Medical and personal insurance coverage to keep you and your family protected.
• Access to an international work environment where you’ll collaborate with colleagues from diverse backgrounds.
• Clear career pathways and mentorship opportunities to help you grow into senior roles.

Key Responsibilities

Content Moderator

• Monitor user‑generated content across multiple platforms (social media, forums, review sites) to ensure compliance with community guidelines.
• Identify, flag, and remove inappropriate, harmful, or policy‑violating content in a timely manner.
• Collaborate with cross‑functional teams (Product, Legal, Marketing) to refine moderation policies and improve user experience.
• Maintain accurate records of moderation actions and provide regular reports on trends and insights.
• Participate in continuous improvement initiatives, suggesting automation or workflow enhancements.

Customer Support & Marketing

• Provide exceptional support to German‑speaking customers via phone, email, and chat, resolving inquiries with a high level of professionalism and empathy.
• Diagnose and troubleshoot technical issues, escalating complex problems to the appropriate teams.
• Upsell and cross‑sell relevant products and services, contributing to revenue growth.
• Collect and analyze customer feedback to identify areas for improvement and drive product enhancements.
• Assist in the creation and execution of targeted marketing campaigns, ensuring consistent brand messaging.
• Maintain a high CSAT score and adhere to response time SLAs.

Essential Qualifications

• Fluent in German (C1+ or higher) and proficient in English (B2+).
• Valid EU passport – required for remote work in Portugal, Greece, or Bulgaria.
• Strong written and verbal communication skills in both languages.
• Experience working remotely or in a distributed team environment.
• Excellent problem‑solving abilities and a keen eye for detail.
• Proficiency with customer support tools (Zendesk, Freshdesk, Intercom) and content moderation platforms (e.g., CrowdTangle, Brandwatch) is a plus.
• Self‑motivated, organized, and capable of managing multiple priorities simultaneously.

Preferred Qualifications

• Prior experience in content moderation, customer support, or digital marketing roles.
• Knowledge of social media policies, digital compliance, and data privacy regulations.
• Experience with CRM systems and data analytics tools.
• Familiarity with agile methodologies and cross‑functional project management.
• Additional language skills (e.g., Spanish, French, Italian) are a bonus.

Skills & Competencies

• Empathy & Customer‑Centricity: Ability to understand and address customer needs with genuine care.
• Analytical Thinking: Strong data interpretation skills to identify trends and propose solutions.
• Tech Savvy: Comfortable learning new tools and platforms quickly.
• Time Management: Efficiently prioritize tasks in a fast‑paced environment.
• Collaboration: Works effectively with cross‑functional teams across time zones.
• Adaptability: Thrives in a dynamic, evolving work setting.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to long‑term success. As a member of our team, you’ll have access to:

• Structured onboarding and continuous learning programs, including webinars, workshops, and mentorship.
• Clear career ladders that allow you to progress from entry‑level roles to senior specialist, team lead, or managerial positions.
• Opportunities to work on high‑impact projects that shape the future of customer experience and content moderation.
• Cross‑departmental rotations to broaden your skill set and network across the organization.
• Annual performance reviews with actionable feedback and personalized development plans.

Work Environment & Culture

brighthush is built on the principles of transparency, respect, and continuous improvement. Our remote‑first culture means you’ll enjoy:

• Flexible working hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building activities, hackathons, and knowledge‑sharing sessions.
• A supportive manager who champions your growth and well‑being.
• Inclusive policies that celebrate diversity and foster belonging.
• Access to a global network of peers and experts across the industry.

Compensation & Benefits

We offer a comprehensive package that goes beyond salary:

• Competitive Net Salary: €1,700 – €2,400 per month, paid monthly.
• Relocation Package: Flight, hotel accommodation for 46 weeks, and assistance with long‑term housing.
• Home Office Setup: High‑performance computer and reliable Wi‑Fi connection.
• Optional Fully Paid Accommodation: For selected roles, covering rent and utilities.
• Paid Training: Ongoing professional development courses and certifications.
• Insurance: Comprehensive medical and personal insurance coverage.
• Performance Bonuses: Incentives tied to individual and team KPIs.
• Well‑Being Programs: Access to mental health resources, wellness apps, and fitness subsidies.

How to Apply

Ready to take the next step in your international career? We’d love to hear from you!

• Send your resume and a brief cover letter (in German or English) to [email protected].
• Prefer a quick chat? Reach out via WhatsApp at +39 334 619 6398.
• Alternatively, click the link below to apply directly through our careers portal.

Apply to brighthush Today

Closing

At brighthush, we’re not just building a team; we’re cultivating a community of passionate professionals who are eager to make a difference in the digital world. If you’re a German‑speaking professional with a knack for customer support or content moderation, and you’re ready to embrace a remote, international role with robust relocation support, we invite you to join us. Your expertise, combined with our resources and culture, will create a powerful partnership that drives success for both you and our clients.

Apply now and become part of a forward‑thinking organization that values your growth, your voice, and your vision.