Multilingual Spanish & Portuguese Content Processing Specialist – Customer Experience & Social Media Moderation Leader for Global Brand Protection

Welcome to brighthush – Where Language Meets Impact

At brighthush, we’re on a mission to empower brands and communities to speak with clarity, empathy, and authenticity across every digital touchpoint. As a leading global brand‑protection and engagement platform, we blend cutting‑edge AI, data‑driven insights, and human expertise to keep brands safe, positive, and highly engaged in real‑time. Our remote, diverse team spans continents, cultures, and languages, creating a vibrant ecosystem where every voice matters.

Why brighthush?

• Global Reach, Local Touch: We partner with some of the world’s most innovative brands, ensuring their messages resonate in every language and culture.
• Innovation at Scale: From AI‑assisted drafting tools to advanced moderation frameworks, we’re constantly evolving to meet the dynamic demands of social media.
• Inclusive Culture: Diversity and inclusion are not buzzwords for us—they’re the foundation of our success. Every team member’s perspective is valued and amplified.
• Career Growth: With continuous learning programs, mentorship, and cross‑functional projects, you’ll have the opportunity to grow into leadership roles.
• Remote Flexibility: Work from anywhere with a stable internet connection—no commuting, no office politics, just pure focus on what matters.

Position Overview

We’re looking for a bilingual Spanish & Portuguese Content Processing Specialist who thrives in fast‑paced, high‑visibility social media environments. In this role, you’ll monitor, moderate, and engage on behalf of our clients’ social media properties, ensuring brand guidelines are upheld while delivering exceptional customer service. Your work will directly influence brand sentiment, crisis prevention, and customer loyalty.

Key Responsibilities

• Respond to public comments with sharp judgment, contextual awareness, and the brand’s authentic tone.
• Manage direct messages (DMs) and private support conversations from start to finish, ensuring timely and accurate resolution.
• Utilize our CRM to review customer history, track cases, and document outcomes with clarity and precision.
• Handle common customer service needs, including account and login support, subscription management, billing, refunds, cancellations, and retention conversations.
• Diagnose and troubleshoot access, download, install, and “not working” issues, providing clear guidance or escalating when necessary.
• Leverage AI‑assisted drafting tools to craft responses quickly while maintaining accuracy, empathy, and safety.
• Follow established escalation paths for high‑risk issues, sensitive topics, and VIP situations.
• Contribute to consistent quality across shifts—maintaining tone, accuracy, and decision‑making standards.
• Collaborate with cross‑functional teams (Product, Engineering, Marketing) to relay insights and improve user experience.
• Participate in ongoing training sessions to stay current on platform updates, brand guidelines, and industry best practices.

Essential Qualifications

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum 2 years of experience in social care, community management, CX support, or digital customer service.
• Fluent in English (written and oral) and near‑native proficiency in Spanish and Portuguese.
• Strong verbal and written communication skills—friendly, clear, and socially native.
• Comfortable handling customer issues such as billing, subscriptions, access problems, and troubleshooting.
• Proactive, independent problem‑solver who can find answers and resources without constant supervision.
• Calm under pressure, confident in high‑visibility comment sections, and able to maintain composure during crises.
• Organized, accountable, and consistent in delivering high‑quality work.
• Reliable home office setup with a stable internet connection.
• Availability to work an 8‑hour shift (flexible within core hours).

Preferred Qualifications & Nice to Have

• Experience with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools).
• Familiarity with CRM systems and social media tools such as Sprout, Sprinklr, or similar platforms.
• Background in supporting subscription‑based or SaaS products.
• Experience moderating and engaging in high‑volume social media environments.
• Knowledge of brand protection strategies and sentiment analysis.

What You’ll Bring to the Team

• Passion for language and culture—understanding how nuance shapes brand perception.
• Empathy and active listening skills that turn customer interactions into brand advocates.
• Analytical mindset—able to spot patterns, identify risks, and propose actionable improvements.
• Tech‑savvy attitude—quick to adopt new tools and integrate them into daily workflows.
• Team spirit—collaborating across departments to deliver seamless brand experiences.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the digital landscape. We offer:

• Mentorship programs with senior leaders in brand protection, product, and data science.
• Access to industry conferences, webinars, and workshops—both virtual and in‑person.
• Internal mobility—transition into roles such as Product Manager, Community Lead, or Data Analyst.
• Continuous learning platform with courses on AI, moderation best practices, and advanced customer experience.
• Regular performance reviews with clear metrics and growth plans.

Work Environment & Culture at brighthush

Our remote‑first culture means you’ll be part of a global team that values flexibility, transparency, and collaboration. We celebrate:

• Weekly virtual coffee chats to share insights and build camaraderie.
• Monthly “Innovation Days” where team members pitch new ideas or tools.
• Inclusive decision‑making—every voice is heard, from junior specialists to executive leaders.
• Open communication channels—Slack, Teams, and regular all‑hands meetings keep everyone aligned.

Compensation, Perks, and Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for bilingual content specialists.
• Performance‑based bonuses tied to key metrics such as response time, customer satisfaction, and moderation accuracy.
• Health, dental, and vision insurance options for remote employees.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a fully remote setup—no commuting, no office overhead.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to bring your language expertise and customer‑centric mindset to a forward‑thinking brand protection platform? Click the link below to submit your application and join the brighthush team.

Closing Statement

At brighthush, we believe that every interaction is an opportunity to strengthen a brand’s relationship with its audience. If you’re passionate about language, thrive in dynamic digital environments, and want to make a measurable impact on global brands, we want to hear from you. Join us and help shape the future of brand protection and customer experience—one conversation at a time.