Multilingual Virtual Assistant & ATM Operations & Customer Support Specialist – Full Time, Chandler, AZ – $25/hr

About brighthush

brighthush is a forward‑thinking financial services firm that blends cutting‑edge technology with a human‑centric approach to banking. With a presence in over 30 countries and a reputation for innovation, brighthush empowers customers to manage their finances with ease, security, and confidence. Our mission is to democratize access to financial tools, ensuring that every client—regardless of background—can navigate the digital banking landscape effortlessly.

At brighthush, we believe that diversity fuels creativity, and inclusion is the cornerstone of our culture. We celebrate the unique perspectives that each team member brings, fostering an environment where ideas thrive and collaboration is second nature. Whether you’re a seasoned professional or just starting your career, brighthush offers a platform where you can grow, learn, and make a tangible impact.

Role Overview

We are seeking a Multilingual Virtual Assistant – ATM Operations & Customer Support Specialist to join our Chandler, USA team. In this full‑time role, you will serve as the primary point of contact for both internal stakeholders and external clients, ensuring seamless ATM operations and exceptional customer service. Your bilingual fluency in Spanish and English will enable you to bridge communication gaps, resolve issues efficiently, and enhance the overall customer experience.

Key Responsibilities

• Provide high‑quality telephone support to internal teams and external clients, handling inquiries related to ATM operations, account management, and transaction disputes.
• Process and document ATM transaction requests, exemptions, and purchase authorizations with meticulous attention to detail.
• Gather, analyze, and compile functional reports that inform operational decisions and drive continuous improvement.
• Design and maintain data structures for automated information handling frameworks, ensuring data integrity and accessibility.
• Coordinate cross‑functional projects, collaborating with IT, compliance, and operations teams to streamline workflows.
• Provide guidance and training to junior staff on best practices, policies, and procedural updates.
• Monitor and report on key performance indicators (KPIs) related to ATM uptime, transaction accuracy, and customer satisfaction.
• Escalate complex issues to senior management, ensuring timely resolution and follow‑up.
• Maintain up‑to‑date knowledge of regulatory requirements, risk management protocols, and industry standards.
• Participate in continuous learning initiatives, staying current with emerging technologies and banking trends.
• Act as a liaison between field technicians and back‑office teams to expedite ATM maintenance and repair schedules.
• Contribute to the development of standard operating procedures (SOPs) for ATM troubleshooting and customer escalation paths.
• Support the implementation of new ATM software releases and firmware updates, ensuring minimal downtime.

Essential Qualifications

• Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
• Minimum of 2 years of experience in a customer support or operations role within the banking or financial services sector.
• Fluency in Spanish and English, both written and spoken, with a proven ability to communicate complex information clearly.
• Strong analytical skills, capable of interpreting data, identifying trends, and recommending actionable solutions.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with banking software such as All‑Inclusive Workstation, OIB, and Check Card Tranview.
• Demonstrated experience in handling teller or cashier responsibilities, including transaction processing and cash management.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast‑paced environment.
• High level of integrity and professionalism, with a commitment to confidentiality and compliance.
• Experience with data entry and reporting tools, including SQL or Power BI, is a plus.

Preferred Qualifications

• Experience with automated data handling systems and robotic process automation (RPA) tools.
• Knowledge of risk management frameworks and regulatory compliance in the banking industry.
• Previous exposure to ATM operations, including troubleshooting, maintenance coordination, and vendor management.
• Background in project coordination or process improvement initiatives.
• Certifications in customer service excellence or financial operations (e.g., CFP, CFA, or relevant industry credentials).
• Experience in a multilingual customer support environment, handling high‑volume call centers.

Skills & Competencies

• Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
• Problem‑solving mindset, capable of diagnosing issues and implementing effective solutions under pressure.
• Adaptability and resilience, thriving in dynamic environments and embracing change.
• Team‑player attitude, collaborating across departments to achieve shared goals.
• Attention to detail, ensuring accuracy in data entry, reporting, and documentation.
• Time‑management proficiency, meeting deadlines while maintaining high quality standards.
• Tech‑savvy, comfortable learning new software and tools quickly.
• Strong customer‑service orientation, with a focus on delivering a seamless experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Multilingual Virtual Assistant, you will have access to:

• Mentorship programs pairing you with seasoned leaders in operations and customer experience.
• Regular training sessions on emerging banking technologies, regulatory updates, and industry best practices.
• Cross‑functional projects that broaden your skill set and expose you to different business units.
• Clear career pathways, from Operations Specialist to Senior Operations Manager, and beyond.
• Opportunities to lead initiatives that shape the future of ATM services and customer support.
• Access to an internal learning portal with courses on data analytics, project management, and advanced customer service techniques.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our team values transparency, continuous improvement, and a customer‑first mindset. You’ll work in a modern, flexible office in Chandler, with options for remote collaboration when needed. We celebrate achievements through recognition programs, team‑building events, and community outreach initiatives. Our culture encourages innovation, rewards initiative, and supports a healthy work‑life balance.

Compensation & Benefits

We offer a competitive hourly rate of $25, with potential for overtime and performance bonuses. In addition to your base pay, you’ll receive:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangements to support work‑life balance.
• Employee referral bonuses and annual performance reviews.

Why Join brighthush?

By joining brighthush, you’ll become part of a mission‑driven organization that values innovation, integrity, and inclusion. You’ll work alongside passionate professionals who are dedicated to redefining the banking experience for millions of customers worldwide. Your bilingual skills will be a key asset in expanding our reach and enhancing service quality. At brighthush, you’ll have the opportunity to shape the future of financial services, influence product development, and contribute to a culture that celebrates diversity and continuous learning.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique talents and experiences can contribute to our continued success.