NBC-HWC Health & Wellness & Accountability Coach – CCM/RPM Full-Time | 1099 Independent Contractor

NBC-HWC Health & Wellness & Accountability Coach – CCM/RPM Golden Care Solutions Full-Time | Fully Remote | 1099 Independent Contractor Pay: $20–$35/hour, based on experience and qualifications Job Summary Golden Care Solutions is seeking an experienced NBC-HWC (National Board Certified Health & Wellness Coach) to join our team as a Health & Wellness & Accountability Coach supporting patients enrolled in Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. This is a full-time, fully remote 1099 independent contractor position with a strong emphasis on meaningful patient interaction, lifestyle improvement, behavior change, accountability, and long-term patient engagement. Prior remote, work-from-home healthcare experience working directly with patients by telephone is required. Candidates without previous remote patient-facing phone experience will not be considered. The ideal candidate is confident building relationships with patients remotely, enjoys spending a significant portion of the workday speaking directly with patients, and understands how to help individuals turn health goals into realistic, sustainable daily habits. In addition to ongoing CCM/RPM coaching, this position will help facilitate a structured 6-Week Lifestyle Fundamentals Program focused on improving overall health, wellness, and quality of life.

Responsibilities

• Provide ongoing health and wellness coaching to CCM and RPM patients through telephone and video-based interactions.
• Build trusting, consistent relationships with patients through meaningful conversation and follow-up.
• Provide ongoing accountability, motivation, encouragement, education, and support.
• Help patients establish realistic, patient-centered health and wellness goals.
• Develop individualized wellness and accountability plans based on patient needs, goals, barriers, and established plans of care.
• Utilize motivational interviewing, open-ended questioning, reflective listening, and behavior-change strategies to encourage sustainable lifestyle improvements.
• Support patients with appropriate wellness goals involving nutrition, physical activity, hydration, sleep, stress management, medication adherence, weight management, and healthy daily routines.
• Reinforce established care plans and provider recommendations within the Health & Wellness Coach's scope.
• Identify barriers affecting a patient's ability to achieve their goals and help develop practical strategies to address them.
• Monitor patient progress through regular check-ins and adjust coaching strategies and goals when appropriate.
• Encourage continued participation and engagement in CCM/RPM services.
• Collaborate with nurses and other clinical team members and appropriately escalate clinical concerns or changes in patient condition.
• Maintain accurate and timely documentation of patient interactions, goals, progress, education, and follow-up.
• Follow HIPAA, privacy, documentation, and Golden Care Solutions workflow requirements.

6-Week Lifestyle Fundamentals Program The Health & Wellness & Accountability Coach will help facilitate a structured 6-week lifestyle improvement program designed to educate and support patients as they build sustainable healthy habits. Topics may include:

• Nutrition fundamentals
• Physical activity and movement
• Hydration
• Sleep and recovery
• Stress management
• Behavior change and habit development
• Goal setting
• Accountability
• Overcoming barriers
• Creating sustainable routines for long-term health and quality of life

The coach will provide education, coaching, practical action steps, and ongoing accountability while monitoring patient participation, goals, barriers, and progress throughout the program. Patient Engagement & Talk-Time Expectations This is a highly patient-facing position. Golden Care Solutions places a strong emphasis on meaningful patient interaction, and contractors are expected to work toward a 55% talk-time goal. Candidates must:

• Be comfortable spending a significant portion of the workday actively speaking with patients by telephone and video.
• Be able to maintain meaningful, goal-oriented conversations rather than brief transactional contacts.
• Efficiently manage preparation and documentation while maintaining appropriate and accurate records.
• Be comfortable managing a remote patient caseload and maintaining productivity independently from a home-based work environment.

Required Qualifications

• Active NBC-HWC (National Board Certified Health & Wellness Coach) credential required.
• Completion of an accredited or NBHWC-approved Health & Wellness Coach training program.
• Previous remote/work-from-home healthcare experience required.
• Previous experience working directly with patients by telephone in a remote environment required.
• Candidates without remote patient-facing phone experience will not be considered.
• Experience conducting patient interactions through video conferencing or telehealth platforms.
• Strong motivational interviewing, coaching, communication, active-listening, and relationship-building skills.
• Ability to independently manage multiple patients, follow-up responsibilities, and documentation in a remote environment.
• Strong organizational and time-management skills.
• Comfortable utilizing electronic health records, remote monitoring platforms, telephone systems, video conferencing platforms, and other healthcare technology.

Preferred Qualifications

Healthcare experience involving CCM, RPM, chronic disease management, population health, care management, patient education, or remote health coaching is strongly preferred. Experience supporting older adults and individuals managing multiple chronic conditions is highly desirable. Experience with weight-management programs, nutrition coaching, fitness/wellness programs, behavioral health coaching, or other behavior-change programs is also beneficial. Position Details Employment Structure: 1099 Independent Contractor Schedule: Full-Time Location: Fully Remote / Work From Home Compensation: $20–$35 per hour, based on experience, qualifications, credentials, and relevant healthcare background Golden Care Solutions is looking for someone who genuinely enjoys talking with patients, building relationships, providing accountability, and helping people make meaningful and sustainable changes that improve their health and quality of life. Please do not apply if you do not have previous remote/work-from-home experience working directly with patients by telephone. Pay: $25.00 - $35.00 per hour Expected hours: 40.0 per week Work Location: Remote