Office Dispatcher (Flexible & Hybrid Options Available)

Position Type: Full-time Compensation: From $18.00/hour Location: Hybrid Office (Based in St. Charles/St. Louis area) Job Summary Are you a master multi-tasker who loves solving logistical puzzles? We are looking for a sharp, tech-savvy Office Dispatcher to manage our dual operations. In this central role, you will balance our pre-scheduled NEMT patient transports with our fast-paced, time-sensitive medical courier calls. This position offers excellent flexible and hybrid schedule opportunities after initial onboarding. The ideal candidate is proactive and organized, and would be a dynamic addition to the team! As an Office Dispatcher, you will be the central hub for coordinating transportation operations, managing logistics, and ensuring seamless communication across teams. Your energetic approach and attention to detail will drive efficiency in dispatching freight, managing vehicle schedules, and supporting our supply chain processes. If you thrive in a fast-paced environment and excel at multitasking with excellent communication skills, this is the perfect opportunity to contribute to a thriving logistics operation! Duties Coordinate, assign, and track real-time routes for both passenger NEMT vehicles and medical couriers. Maintain master schedules, routing pathways, and operational logs using Microsoft Excel, email communication, and GPS mapping systems. Act as the immediate point of contact for client requests, hospital discharge desks, lab clinics, and field drivers. Efficiently adjust driver assignments on-the-fly to account for traffic, urgent medical call-outs, or schedule adjustments. Ensure clear, timely updates are provided to field staff via email and digital messaging tools. Communicate proactively with drivers, carriers, and internal teams via phone calls and internal communication channels to ensure timely deliveries Monitor road transportation operations ensuring compliance with DOT (Department of Transportation) regulations and safety standards Oversee shipping & receiving activities, including documentation, freight tracking, and inventory updates Support fleet management by scheduling vehicle maintenance, tracking vehicle locations via GPS/GIS systems, and optimizing routes for efficiency Provide exceptional customer service by addressing inquiries professionally and maintaining clear communication throughout the dispatch process Assist with NEMT will calls when no coverage is available Experience Exceptional proficiency with Microsoft Excel, email management, and web-based navigation/routing tools. Strong geographical knowledge of the St. Charles and St. Louis metro areas. Outstanding communication skills under pressure, with a calm, solution-oriented phone presence. Proven ability to multi-task, prioritize high-volume tasks, and stay hyper-organized without direct supervision. Prior experience in dispatching, logistics, or emergency coordination is highly preferred. Prior experience in leading a team or management is highly preferred but not required Proven experience in dispatching within logistics or transportation planning environments Familiarity with transportation management systems such as Oracle Transportation Management or similar platforms Strong knowledge of road transportation operations, freight handling, and shipping & receiving procedures Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication tasks Knowledge of DOT regulations related to vehicle operation and driver compliance standards Ability to analyze logistical data for operational improvements while maintaining high levels of customer service Proven leadership skills Compensation & Industry-Leading Benefits Starting Pay: $18.00 per hour. Flexible & Hybrid Work Arrangements: Enjoy a work-life balance with the ability to work from home on designated shifts following successful training. Earned Summer Hours (PTO): Earn bonus time off during peak periods to utilize for family vacations and summer downtime. Formalized Mentorship Program: Comprehensive, hands-on training to teach you our internal systems and fleet logistics seamlessly. Aflac & Voluntary Insurance: Comprehensive accident, critical illness, vision, and dental choices. Voluntary Perks Portfolio: Competitive employee rates for Pet Insurance, Identity Theft Protection, AAA, and Legal Services. Dependent Care FSA: Pre-tax savings accounts to alleviate childcare and dependent costs. Employee Assistance Program (EAP): Around-the-clock professional and personal mental health support. Financial Literacy Classes: Complimentary educational sessions covering personal finance, budgeting, and retirement goals. Corporate Discounts: Enjoy specialized employee pricing on electronics, travel, and mobile plans. Volunteer Time Off (VTO): Company-paid hours to give back to charities in the St. Louis region. Company Culture Elements: Casual/relaxed dress code, a strong emphasis on cross-department resource sharing, public career milestone recognition, and an upgraded central break room with modern amenities. Join us as an Office Dispatcher where your energy fuels our logistics success! Embrace a role that combines strategic coordination with hands-on problem-solving—making a tangible impact on our supply chain efficiency every day. We value proactive team players who are eager to grow their skills in a vibrant environment committed to excellence! Pay: $18.98 - $19.59 per hour Expected hours: 40.0 per week Benefits 401(k) 401(k) matching Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Professional development assistance Referral program Vision insurance Work Location: In person