Remote Position
OmniStore POS Application Support
🌍 Remote · United States
💼 Full-time
Title : OmniStore POS Application Support location : Remote job description
Key Responsibilities
- Own day-to-day operations and support of Omnistore POS application
- Drive incident triage, troubleshooting, impact assessment, escalation, and restoration of services
- Troubleshoot issue related to OmniStore POS front end and back-end integrations, API performance, Kubernetes PODs, Linux VM hosted on Azure and data flow.
- Partner with business leaders to analyze workflows, identify inefficiencies, and implement process improvements that reduced incident resolution times and enhanced service-level performance.
- Lead the deployment & maintenance of the application on Azure cloud and on premises.
- Closely monitor application related jobs, processes, performance and database using available tools i.e. Dynatrace, SCCM, SSMS and MS Azure monitoring dashboards.
- Ensure incidents are handled according to agreed SLAs, priorities, and escalation procedures
- Coordinate with engineering, infrastructure and other vendor partner teams
- Provide clear and timely customer/stakeholder communications during critical incidents
- Ensure appropriate workarounds are identified and documented when permanent resolution requires additional investigation
- Maintain accurate incident documentation and ensure proper closure with supporting resolution details.
- Drive problem records through RCA, corrective actions, defect resolution, and closure
- Identify recurring incident patterns and recommend permanent fixes to improve application stability
________________________________________ Required Skillsets
- Minimum 10 years of IT experience in application implementation and support with at least 3 years of experience as Technical Lead
- Minimum 3+ years of experience in Omnistore POS application
- Experience in Microsoft Azure, MSSQL, Postgres SQL, Java, Kubernetes
- Change/Release Management: Experience in POS application enhancement, rollout and support
- SLA Management / Escalation Management
- Stakeholder & Customer Management
- Strong troubleshooting and analytical skills
- Excellent verbal and written communication
- Experience coordinating onsite/offshore support teams
________________________________________ Preferred Industry Experience
- Retail POS/Stores domain knowledge
- End to end Application development
________________________________________ Educational Qualifications
- Bachelor's or master's degree in engineering/technology, or related disciplines