Onboarding & Demo Specialist
About MindWise Health MindWise Health builds an EHR and practice management platform made for behavioral health providers. We help therapy practices, group programs, and behavioral health organizations spend less time on paperwork and more time on care. The Role You'll be the person new customers meet twice: first in a sales demo, where you show them what MindWise can do for their practice, and again after they sign, when you get them live and confident on the platform. You'll work with leadership on sales calls and own the customer experience from kickoff to go-live.
What You'll Do
Run live product demos on sales calls, tailored to each prospect's practice type, size, and workflows (intake, scheduling, notes, billing, group sessions). Lead onboarding for new customers, including kickoff calls, account setup, data migration coordination, configuration, and staff training. Build and maintain onboarding playbooks, training materials, help articles, and demo scripts. Act as the main point of contact for new accounts through their first 60–90 days. Gather customer feedback and pass product gaps and feature requests to the product team. Follow HIPAA-compliant practices when handling customer data and PHI. What We're Looking For 2+ years in SaaS customer onboarding, implementation, customer success, or sales engineering. Comfortable presenting software live to clinicians, practice owners, and administrators, and handling questions on the spot. Clear, patient trainer who can explain technical things to non-technical users. Organized enough to run several onboardings at once without dropping details. Experience with EHR, healthcare IT, or behavioral health workflows is a strong plus. A background as a clinician, practice manager, or billing specialist is also valuable. Working knowledge of HIPAA, or willingness to learn quickly. Clinicians Encouraged to Apply Licensed behavioral health clinicians (LPC/LPC-MHSP, LCSW, LMFT, or BCBA) who want to move into health tech are encouraged to apply. Your firsthand knowledge of intake, documentation, treatment planning, and insurance workflows is exactly what our customers relate to. This is a non-clinical role; it does not involve providing clinical or billing-compliance advice. Location & Schedule Full-time, hybrid, based in Brentwood, TN. Most demos and onboarding sessions are done remotely. Candidates from across Middle Tennessee, including Spring Hill, Columbia, and Franklin, are welcome to apply. Compensation $70,000–$85,000 base salary, depending on experience, plus a performance bonus tied to successful customer go-lives and demo-to-close rate.
Benefits
Health insurance Paid time off 401(k) Hybrid schedule with work-from-home days Paid license renewal and continuing-education costs Pay: $70,000.00 - $85,000.00 per year Benefits 401(k) Health insurance Paid time off Professional development assistance Work from home Work Location: Hybrid remote in Brentwood, TN 37027