Online Community Specialist

Role Description This part-time remote Online Community Specialist role at GEOMZ focuses on fostering a positive and engaging online environment across the company’s digital platforms. The Online Community Specialist will monitor community channels, respond to member inquiries, and provide timely, helpful support. This role includes moderating discussions, enforcing community guidelines, and escalating issues to internal teams when needed. The specialist will create and schedule community posts, support virtual events, and gather feedback from community members to help improve engagement strategies. Collaboration with marketing and product teams to share insights, report on community metrics, and contribute ideas for community growth is also expected.

Qualifications

Candidates should possess strong Interpersonal Skills and Community Engagement abilities to build trust and foster collaboration among community members. Candidates should possess effective Communication skills for clear, professional written and verbal interactions across online channels. Candidates should possess solid Customer Service and Community Management skills to address inquiries, resolve issues, and maintain a respectful community environment. Candidates should possess familiarity with social media platforms, online forums, or community tools (e.g., Discord, Slack, Facebook Groups, or similar). Candidates should possess strong organizational skills and the ability to manage multiple conversations and tasks in a remote setting. Candidates should possess basic data and reporting skills to track community activity and share insights with internal teams. Experience in online community roles, digital marketing, or customer support is beneficial; relevant education or training in communications or a related field is a plus.