Online EMS Education Manager — Remote

About the opportunity Help shape the continuing education that EMTs and paramedics rely on to stay current and improve patient care. Cape Cod CPR is seeking an organized, motivated EMS educator to manage and grow our online continuing education program. This remote position combines course development, learning management system administration, CAPCE accreditation coordination, and student customer service. Our online platform is Thinkific. You will keep existing courses current, improve the student experience, and develop new courses from initial concept through publication and launch. This is a hands-on role for someone who understands EMS, enjoys building effective educational content, and can independently move projects to completion. What you will do Manage our Thinkific platform

• Maintain and organize courses, lessons, videos, presentations, downloadable resources, quizzes, evaluations, and completion certificates.
• Manage course settings, enrollment access, course descriptions, pricing, and bundles in coordination with leadership.
• Test courses before launch and after updates to verify that content, assessments, completion requirements, and certificates function correctly.
• Troubleshoot platform issues and coordinate with Thinkific support when needed.

Maintain and improve educational content

• Review the existing course catalog and maintain a schedule for content updates.
• Revise materials to reflect current evidence, clinical guidelines, and relevant EMS education and recertification requirements.
• Develop clear learning objectives, engaging lessons, case studies, assessments, and supporting references.
• Coordinate review by the medical director and qualified subject matter experts before publishing clinical content.

Coordinate CAPCE accreditation and compliance

• Manage the day-to-day accreditation responsibilities associated with our online continuing education offerings.
• Maintain organized course files, review records, faculty qualifications and disclosures, evaluations, and other required documentation.
• Verify appropriate credit assignments, accreditation statements, completion controls, and certificate information.
• Maintain accurate learner completion records and coordinate required reporting to CAPCE.
• Track applicable deadlines, support accreditation reviews and renewals, and keep leadership informed of changes affecting online courses.

Support our students

• Respond professionally to student questions about registration, account access, course navigation, completion requirements, and certificates.
• Monitor support requests each business day and follow through until issues are resolved.
• Escalate clinical questions, complaints, and policy exceptions to the appropriate team member.
• Use recurring questions and student feedback to improve instructions, support resources, and the learning experience.

Develop and launch new courses

• Identify course opportunities through learner feedback, EMS education needs, industry developments, and market research.
• Recommend course topics, audiences, formats, pricing, and development timelines.
• Create original educational materials and coordinate contributions from instructors and subject matter experts.
• Manage course development through review, platform setup, testing, and launch.
• Work with our marketing team to prepare accurate course descriptions and promotional information.
• Track enrollments, completion rates, student satisfaction, and course revenue to recommend improvements.

Required qualifications

• Current paramedic certification or licensure in good standing. FP-C, CCP-C preferred.
• At least three years of clinical EMS experience and demonstrated experience teaching EMS or developing EMS educational content.
• Experience administering a learning management system and building or maintaining online courses.
• Working knowledge of CAPCE accreditation standards and EMS continuing education requirements.
• Strong writing, proofreading, organization, and customer service skills.
• Ability to manage multiple projects, meet deadlines, communicate progress, and work independently in a remote environment.
• Reliable internet access and availability for scheduled virtual meetings and consistent student support coverage.

Preferred qualifications

• Direct experience administering Thinkific.
• Experience managing CAPCE documentation, completion reporting, or accreditation reviews.
• State EMS instructor certification, NAEMSE instructor training, or comparable educator preparation.
• Experience with instructional design, video editing, presentation development, or tools such as Canva, Articulate, or Adobe.
• Experience launching paid online courses or growing a continuing education catalog.
• A degree in EMS, education, instructional design, or a related field.

What success looks like Our courses are accurate, current, and easy to navigate. Students receive timely, helpful support. Accreditation records and reporting remain organized and complete. New courses move through development on an agreed schedule and contribute to the growth of our online education program. Pay: $39.00 - $45.00 per hour Expected hours: No less than 10.0 per week Benefits:

• Employee discount
• Professional development assistance
• Referral program

Work Location: Remote Apply To This Job