Online University Counselor

Company Description

Grand Canyon University (GCU) is a private Christian university based in Phoenix, Arizona, dedicated to helping students discover and pursue their purpose through next-generation education. The university offers more than 200 academic programs in high-demand fields for both traditional students and working professionals. GCU provides generous scholarship opportunities, extensive student support resources, and access to state-of-the-art facilities and dynamic online learning environments. The institution is committed to innovative learning experiences that support academic, personal, and professional growth for a diverse student body. Role Description The Online University Counselor is a full-time remote role focused on supporting prospective and current students through the enrollment and educational journey. Day-to-day responsibilities include guiding students through program options, admission requirements, and financial aid processes, as well as helping them understand online learning expectations and university resources. The counselor will engage with students via phone, email, video conferencing, and online platforms to provide accurate information, answer questions, and offer encouragement. This role also involves maintaining detailed student records, following up consistently to support timely decision-making, and collaborating with academic and support departments to ensure a smooth onboarding experience. The Online University Counselor promotes GCU’s mission and values while providing inclusive, student-centered counseling that respects each individual’s background and goals.

Qualifications

Strong communication and interpersonal skills, including active listening, clear verbal and written communication, and the ability to build rapport with diverse students. Student advising and counseling abilities, such as explaining academic pathways, clarifying admission and financial aid processes, and supporting goal-setting and decision-making. Organizational and time management skills to handle multiple student cases, maintain accurate records, and meet follow-up and enrollment timelines. Technical proficiency with online platforms and tools, including CRM systems, video conferencing software, and dynamic online classroom environments. Customer service mindset with a focus on responsiveness, problem-solving, and delivering a supportive and inclusive student experience. Bachelor’s degree preferred in education, counseling, communications, or a related field, or equivalent combination of education and relevant experience. Experience in higher education, admissions, academic advising, or student services is beneficial. Ability to work independently in a remote environment while collaborating effectively with distributed team members. Alignment with GCU’s mission and values and respect for a faith-based university setting.