Operations Manager
Company Description
At Qargo Coffee, guests are welcomed into an inclusive, community-focused environment that feels like family. The brand is built around premium coffee, fresh baked pastries, and thoughtfully designed spaces that support meetings, study sessions, and remote work. Qargo Coffee aims to create a warm, inviting atmosphere where quality products and friendly service come together. Team members are encouraged to contribute to this experience by fostering hospitality, consistency, and care in every interaction. Role Description The Operations Manager is a full-time, on-site role based in the Bogotá D.C. Metropolitan Area, responsible for overseeing daily store operations and ensuring a high-quality guest experience. This role includes managing staff schedules, supervising front-of-house and back-of-house workflows, and monitoring product quality and service standards. The Operations Manager will lead and coach team members, support hiring and onboarding, and implement policies that promote a safe, inclusive, and efficient workplace. Daily responsibilities also involve inventory management, vendor coordination, and maintenance of equipment and facilities. The role requires tracking key performance metrics, optimizing processes, and collaborating with leadership to support business goals and community engagement.
Qualifications
Experience in operations management within hospitality, retail, or food and beverage environments, with strong skills in staff supervision and workflow coordination. Demonstrated ability in inventory control, vendor management, and basic financial oversight (e.g., budgeting, cost control, and sales reporting). Strong organizational and problem-solving skills, with the capacity to prioritize tasks and maintain high standards in a fast-paced setting. Excellent interpersonal and communication skills, with a focus on inclusive leadership, team coaching, and conflict resolution. Commitment to outstanding customer service and creating a welcoming, safe, and respectful environment for guests and team members. Proficiency with point-of-sale systems and basic office software; comfort learning new tools to support operations. Ability to work on-site full time in the Bogotá D.C. Metropolitan Area, including weekends and holidays as required. Prior experience in coffee or café operations is an advantage; relevant vocational training or a degree in business, hospitality, or a related field is beneficial.