Operations Manager
About The Role The role owns the operational backbone of a fast-growing technology organization: designing, running, and continuously improving the processes, systems, and cross-functional workflows that keep engineering, product, and go-to-market teams moving in sync. The Operations Manager works closely with department leads to translate business priorities into executable plans — building dashboards, eliminating bottlenecks, and driving initiatives from kickoff to measurable outcomes across cloud-based tools and data-driven environments.
Key Responsibilities
Own and optimize core operational workflows — capacity planning, cross-team dependencies, and internal requests — using tools like Asana, Jira, Notion, and Airtable Build and maintain operational dashboards and reporting in Looker, Tableau, or Google Sheets to track KPIs like cycle time, utilization, and process SLAs Drive cross-functional projects end-to-end: define scope, manage timelines and owners, run standups, and remove blockers until delivery Design and document standard operating procedures, playbooks, and onboarding materials that scale with headcount growth Partner with finance and people ops on budget tracking, headcount planning, and vendor procurement and renewals Identify automation opportunities and partner with engineering to implement them via tools like Zapier, Workato, or internal scripts Prepare weekly and monthly operating reviews for leadership, surfacing risks, tradeoffs, and data-backed recommendations What We Are Looking For 4-7 years of operations, program management, or business operations experience, ideally at a high-growth technology company Advanced analytical skills; fluent in SQL or comfortable building complex analyses in Sheets/Excel and BI tools Demonstrated success managing multiple concurrent cross-functional projects with tight deadlines Experience with project management and documentation tooling (Jira, Asana, Notion, Confluence) Strong written communication — able to distill ambiguity into crisp plans, docs, and executive summaries Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience Bonus: Experience with OKR planning cycles, SaaS metrics (ARR, NRR, churn), business intelligence tools like Looker, or workflow automation platforms