Operations Support
Calling all truly AWESOME people!
About Stranger Soccer
Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.
Role
The selected candidate will support the License Owner in growing Stranger Soccer’s presence in Houston, Texas through operations support, customer engagement, and digital marketing activities.
Responsibilities
Operations & Back-office Support
- Handle customer service inquiries and support day-to-day back-office operations
- Assist in general operational tasks and admin updates as needed Maintain availability and operational support within CST/CDT time zone
Customer Communication
- Use ChatGPT or similar tools to assist in fast, clear, and polite customer communications
- Ensure clear and consistent communication with users and players
Social Media Support
- Create basic social media content (videos, posts, captions)
- Support posting and updating of social media accounts
- Assist in maintaining online presence and community engagement
Requirements
- Experience in operations, sales, marketing, or customer service is an advantage
- Basic knowledge of social media content creation and management
- Good English written and verbal communication skills
- Conversational to fluent Spanish proficiency (written and spoken)
- Responsible, responsive, detail-oriented, and team-oriented
- Interest in football is a BIG PLUS!
Other Details
- The position is fully virtual
- Working hours will align with US Central Time (CST/CDT) operational needs.
Experience in operations, sales, marketing, or customer service is an advantage; basic social media content creation; good English and Spanish communication; responsible and team-oriented; fully virtual role with US Central Time hours.
Key Responsibilities
- handling customer inquiries
- creating social media content
- supporting operations
Skills & Tools
ChatGPT
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Philippines or Houston
- Languages: English, Spanish
About Stranger Soccer
A Singapore-based company providing an on-demand football platform and mobile app. — Industry: Media and Communications