Oracle FLEXCUBE Global PAYplus (FGPP) Production Support SME
Job Title: Oracle FLEXCUBE Global PAYplus (FGPP) Production Support SME (Remote) Location: Remote Duration: 6 Months Interview Type: Virtual Job Description: We are seeking an Oracle FLEXCUBE Global PAYplus (FGPP) Production Support SME to join our client's team on a remote basis for a 6-month engagement. This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production.
Key Responsibilities
Escalation Handling Manage escalations from L2 for complex and advanced issues. Provide guidance and support for configuration changes needed to resolve issues. Issue Investigation Identify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions. Use GUI, DB and traces to perform analysis. Understand FGPP core Tables & fields (I.e., logical fields , xpath , object rules , profile_udfs,cache_refresh) Payment Processing Review the payment processing flow and compare it with the error to pinpoint the issue. Trace Analysis: Analyse traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches. Provide setup/configuration solutions to the customer. Escalate to L3 if a code fix is necessary. Support QA/L2 in testing fixes. Customer Interaction Join customer calls as needed to assist L2s. Lead the conversation: Explain issues, provide status updates, and outline next steps. Collaboration Work closely with L1 and L2 teams to provide consultation and guidance. Support Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases. Production Development Team (L3) & Product Management.
Required Qualifications
Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage. Deep FGPP business and functional knowledge. Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design. Customer-facing experience: leading technical calls. Experience with FGPP (not only Classic GPP) from the last 3 years. Position Requirements Remote position. Remote(work in EST hours) Skill Matrix & proven FGPP issue/case analysis: Required FGPP business and functional: Required FGPP configuration: Required Customer-facing: Required FGPP (not only Classic GPP) from the last (3+ Years): Required About GSK Solutions Inc GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution. #GSKIT