Order Entry Specialist and Customer Support
Order Entry Specialist / Customer Service Job type: Full-time, remote. Hired as a contractor Job Schedule: Monday to Friday, regular working hours About the Client Our client is a family-owned global manufacturing company with a long-standing history in the design, engineering, and manufacturing of fastening solutions for a wide range of industries. The company combines the capabilities and global reach of a large manufacturer with the personalized customer service and attention to detail of a family-owned business. With manufacturing operations across multiple countries and a broad international customer base, the company serves industries including apparel, automotive, furniture and bedding, luggage, workwear, military, fashion, and activewear. Its product portfolio includes multiple zipper technologies, materials, and specialized solutions designed to meet different customer and application requirements. The organization places a strong emphasis on customer service, quality, innovation, collaboration, and responsiveness, with a commitment to delivering products accurately and on time. Its global manufacturing network allows the company to support customers internationally while maintaining a highly customer-focused approach
About the Role
We are looking for an Order Entry Specialist / Customer Service Representative to join the team in a fully remote position. This person will be responsible for accurately entering and managing customer orders while serving as a key point of contact for customer inquiries related to pricing, product availability, lead times, and order status. The role requires someone who is highly detail-oriented, organized, responsive, and comfortable working across multiple teams. The ideal candidate will be able to manage several customer requests simultaneously, maintain accurate records, and proactively follow up on open items to ensure orders remain accurate and on schedule. Because the company operates in a manufacturing environment with a global supply chain, the position will work closely with production, shipping, sales, and other internal teams to resolve issues and communicate accurate information to customers. This is a full-time, fully remote position. Fluent written and spoken English is required.
Responsibilities
Accurately enter, process, and confirm customer orders in the Business Central ERP system . Review orders carefully to ensure that quantities, pricing, product information, shipping details, and other relevant information are accurate. Respond promptly and professionally to customer calls and emails regarding: Pricing, Product availability, Lead times, Order status, Backorders: Shipping updates Coordinate with production, shipping, sales, and other internal teams to resolve order-related issues and keep orders moving according to schedule. Follow up internally on production and shipping status to provide customers with accurate and timely updates. Communicate proactively with customers regarding changes to orders, delays, backorders, or other issues that may affect delivery. Maintain clean, accurate, and up-to-date order records within the ERP system. Monitor open orders and outstanding issues, ensuring appropriate follow-up until resolution. Identify discrepancies or potential issues with orders and escalate them appropriately. Maintain clear documentation and communication throughout the order lifecycle. Manage multiple customer requests and priorities while maintaining a high level of accuracy and responsiveness. Collaborate with internal stakeholders to provide a consistent and positive customer experience. Job Requirements Previous experience in order entry, order management, customer service, or a similar role, preferably within a manufacturing or distribution environment. Hands-on experience with an ERP system; experience with Microsoft Dynamics 365 Business Central is strongly preferred. Proficiency with Microsoft Excel. Fluent written and spoken English is required. Strong attention to detail and accuracy when entering and reviewing orders. Excellent written and verbal communication skills. Strong organizational and follow-up skills. Ability to manage multiple customer requests, priorities, and open issues simultaneously. Ability to communicate effectively with both customers and internal teams. Proactive approach to identifying and resolving order-related issues. Comfortable working independently in a fully remote environment. Strong sense of ownership and accountability for customer orders from entry through resolution. Previous experience in a manufacturing environment, particularly one involving production, inventory, shipping, or supply chain coordination, is a plus.