Remote Position
Order Management Associate
🌍 Remote · United States
💼 Full-time
About the position The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.
Responsibilities
- Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
- Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact
- Review and distribute all incoming Sales emails
- Order tracking/shipment status updates Requirements
- Ability and comfort working with computer applications- ample amount of time spent working in NetSuite
- Capacity to work with Instrumart's telecommunications system, DialPad
- Excellent attention to detail
- Fast and accurate typing skills
- Capability to work in a fast-paced environment
- Ability to communicate in a clear and helpful manner when corresponding with customers
- Skilled time manager with a strong drive toward productivity
- Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- High levels of dependability
- Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart Nice-to-haves
- Familiarity with NetSuite or similar business management software
- Experience using a cloud-based telephone system
- Experience with sharing a workload while working as part of a team
- Experience working in an open office environment Apply tot his job