Orders and Referrals Specialist
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission– To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision– Every patient deserves access to quality healthcare. Our Values– The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us - Health, Dental, Vision, Disability & Life Insurance, and much more - 401K Retirement Plan (with company match) - Tuition, Professional License and Certification Reimbursement - Paid Time Off, Holidays and Volunteer Time - Paid Orientation and Training - Established in 11 states - Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today! More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.
ResponsibilitiesThe Orders and Referrals Specialist is responsible for the processing and follow up of HarmonyCares Medical Group orders and referrals. They will assist with the scheduling of specialist referrals, external diagnostic testing, and external radiology services.
Essential Duties and Responsibilities
- Manage end-to-end processing of orders and referrals, complying with HarmonyCares established processes and procedures
- Coordinate and schedule appointments for patients with specialists, diagnostic facilities, and other healthcare providers based on urgency, availability and insurance coverage
- Assist patients with maps, facility locations, and direct dial numbers to specialists, diagnostic facilities and other healthcare providers as needed
- Coordinate with Health Information Management (HIM) team to organize and ensure that all required records, imaging, and/or procedural results are available to external provider(s) before patient’s appointment(s)
- Communicate and share necessary patient information to schedule home and DME services and/or orders
- Follow up with patients and providers to assure ordered services were completed or ordered equipment was received
- Answer and resolve inbound calls from patients, caregivers, and providers related to ordered services, including clarification questions, scheduling inquiries, and status updates
- Other duties as assigned
Required Knowledge, Skills and Qualifications
- Graduate of an approved Medical Administrative Support program or one year of medical clinical experience, which must include keyboarding experience and experience interacting with people on the telephone (i.e., receptionist, switchboard, etc.) or one year of receptionist experience with high volume calls
- 3 years of customer service experience
- Experience with multi-tasking
- Strong communication skills (written & spoken)
- Demonstrate proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
- Ability to communicate effectively with patients and their family members, and facility staff
- Knowledge of basic principles, practices and techniques in primary healthcare
- Ability to read and interpret written information, and write clearly and informatively
- Ability to speak clearly and persuasively in positive or negative situations, including listening and getting clarifications, and responding well to questions
Preferred Knowledge, Skills and Experience
- Familiarity with Medicare and Medicaid insurances and programs
- Experience in Aprima (EHR)
- Medical scheduling experience
- Referrals and orders experience
Graduate of medical administrative support program or 1 year medical clinical experience with keyboarding and phone interaction, or 1 year high-volume receptionist experience; 3 years customer service; EHR, call center technology, and Microsoft Office proficiency.
Key Responsibilities
- processing orders and referrals
- scheduling patient appointments
- coordinating with providers
Skills & Tools
EHR, Microsoft Office Suite, Aprima
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 36,753 – 47,881 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About HarmonyCares
A national value-based provider of in-home primary care services for people with complex healthcare needs. — Industry: Healthcare